Telecom Operator

Position Requirements:
High school diploma or equivalent.
1~2 years of hospital, medical group or switchboard experience. Ability to speak English fluently.
Good communication skills.
Good Interpersonal skills
Good keyboarding skills.

Ability to see/utilize information from board, screens, over~head monitors and alarm panels.
Must be detail oriented.
Ability to work in a fast~paced environment.
Must be a good multi~tasking.
Must be patient and compassionate with callers.
Must be able to sit thru shift.

Purpose:
Answer and connect all incoming and internal calls and initiate all emergency procedures.
Answer, take messages and contact appropriate physician on Answering Service.
All duties performed with efficiency and courtesy
Respect Confidentially of all information

Accountabilities:
Answer all incoming/internal calls to the main hospital. Direct calls to the appropriate department/individual. Aid callers dialing out.
Respond to alarm on 8 Emergency panels and 24 Codes called on the Emergency phone. Announce on overhead page and activate notification for each alarm/code
Answers call on Physician's Answering service. Take appropriate messages and relay to appropriate physician or office
Overhead page Physicians upon request. Overhead page to announce emergencies, codes, drills, etc.
Perform minor phone repairs and exchange, replacing handsets, cords, etc. as needed on staff and patient rooms.
Maintain personnel work schedule in a professional manner, being flexible and covering absences when needed. Arriving for scheduled shifts in time to be logged in and ready to take calls at start time. Perform other duties as assigned