Patient Care Advocate
Job ID:
R191943
Shift:
1st
Full/Part Time:
Full_time
Pay Range:
$22.50 – $33.75
Location:
Charlotte, NC – 1111 Metropolitan Ave
Charlotte, NC 28204
Benefits Eligible:
Yes
Hours Per Week:
40
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Schedule Details/Additional Information:
Full-time remote role. Remote work is currently only approved for residents living in the following states: AL, FL, GA, ID, KS, KY, ME, MI, NC, SC, VT, VA.
Reviews medical records to identify gaps in care based on established protocols within assigned populations and panels of patients. Patient conditions will range from preventative care to chronic diseases. Duties will include collaborating with providers and patients to close identified care gaps by scheduling appointments for the appropriate visit or test. Requires excellent communication skills, customer service, and telephone etiquette. Responsibilities include accurate and complete documentation of all activities.
ESSENTIAL FUNCTIONS:
- Reviews medical records and coordinate health care services and referrals for assigned patients.
- Completes forms and provides medical documentation to support services.
- Ensures coordination of patient care and flow of information by delivering clear and concise messages to appropriate party, appropriately documenting information, and effectively communicating with ambulatory clinical departments.
- Utilizes computer programs and follows established guidelines to schedule, update, and cancel appointments.
- Follows departmental policies and procedures to assure completeness and accuracy of registration data. Ensures accurate billing and statistical information and maintains accurate authorization records.
- Coordinates with co-workers to accomplish departmental work assignments.
- Contributes to success of department by assisting with development and implementation of methods to improve customer service and recognizing problems and determining possible solutions. Serves as a courteous and cooperative liaison between patients, medical staff, and outside agencies. Anticipates workflow and prepares accordingly.
- Performs other related duties as assigned.
SKILLS/QUALIFICATIONS:
- Excellent oral and written communication skills
- Ability to perform multiple tasks simultaneously
- Demonstrates ability to resolve consumer problems under stressful conditions Ability to stay positive in demanding situations
- Must be able to develop and maintain professional, service oriented relationships with patients, physicians, co-workers, and supervisors
WORK ENVIRONMENT: Medical office
EDUCATION/EXPERIENCE:
- High school diploma or GED equivalent.
- Experience working in a high volume, fast-paced environment.
- Experience answering phones and utilizing electronic messaging.
LICENSURE, CERTIFICATION, and/or REGISTRATION:
- Certified Medical Assistant
Advocate Health Care in Illinois and Aurora Health Care in Wisconsin are the largest health systems in their respective states. As national leaders in clinical innovation, health outcomes, consumer experience and value-based care, Advocate Health Care and Aurora Health Care serve patients across 28 hospital locations, including two children’s campuses, and nearly 450 sites of care. Both are now a part of Advocate Health, the third-largest nonprofit, integrated health system in the United States, in addition to Atrium Health in the Carolinas, Georgia and Alabama. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.
