Guest Services Representative – AH Union – PRN
Job ID:
R256052
Shift:
Various
Full/Part Time:
Part_time
Pay Range:
$18.85 – $28.30
Location:
Atrium Health Union – 600 Hospital Dr, Monroe, NC
Monroe, NC 28112
Benefits Eligible:
No
Hours Per Week:
0
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc); please ask a Recruiter for more information during an interview.
Schedule Details/Additional Information:
Essential Functions
- Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
- Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.
- Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle.
- Answers incoming calls in a courteous and helpful manner.
- Communicates transportation requests to Shuttle Service, using two-way radio.
- Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns.
- Keeps front desk area neat, organized and free of clutter.
- Assists with special projects and other clerical duties as assigned by Volunteer Coordinator.
- Directs volunteers assigned to work at the front desk, utilizing them as needed.
Physical Requirements
Must be able to stand or walk for long periods of time. Must be able to push/pull wheelchair and or Staxi Chair as required. Ability to lift a minimum of 35 lbs. for moving and lifting patients in/out of wheelchair as needed. Must speak fluent English. Intact sense of sight, hearing and touch. Able to use critical thinking skills with ability to concentrate and respond quickly under pressure.
Education, Experience and Certifications
High School education required. Customer service experience required. Computer and data entry skills required. Prior experience in healthcare preferred.
Administrative Support at Advocate Aurora
Advocate Health Care in Illinois and Aurora Health Care in Wisconsin are the largest health systems in their respective states. As national leaders in clinical innovation, health outcomes, consumer experience and value-based care, Advocate Health Care and Aurora Health Care serve patients across 28 hospital locations, including two children’s campuses, and nearly 450 sites of care. Both are now a part of Advocate Health, the third-largest nonprofit, integrated health system in the United States, in addition to Atrium Health in the Carolinas, Georgia and Alabama. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.