Guest Relations Representative – Atrium Health Cabarrus FT and PT
Job ID:
R226236
Shift:
Various
Full/Part Time:
Full_time
Pay Range:
$18.85 – $28.30
Location:
Atrium Health Cabarrus – 920 Church St N, Concord, NC
Concord, NC 28025
Benefits Eligible:
Yes
Hours Per Week:
40
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc); please ask a Recruiter for more information during an interview.
Schedule Details/Additional Information:
We have Full Time and Part Time Shifts Available
Essential Functions
- Verifies registration and escorts patients and guests to their destination by walking or use of a wheelchair.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs.
- Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure.
- Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders.
- Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.
- Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines.
- Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources.
- Clerical handling of departmental, hospital and organizational reports and forms.
- Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.
Physical Requirements
Requires walking, sitting, lifting and reaching. May come in contact with patients, families and their personal belongings including those contaminated with infectious and blood-borne pathogens. Must lift a minimum of 50 lbs. for moving and lifting patients in/out of wheelchairs. Must be able to be mobile within the entire healthcare provider system.
Education, Experience and Certifications
High School Diploma or GED required. Experience in healthcare and/or customer service preferred. American Sign Language skills preferred.
Administrative Support at Advocate Aurora
Advocate Health Care in Illinois and Aurora Health Care in Wisconsin are the largest health systems in their respective states. As national leaders in clinical innovation, health outcomes, consumer experience and value-based care, Advocate Health Care and Aurora Health Care serve patients across 28 hospital locations, including two children’s campuses, and nearly 450 sites of care. Both are now a part of Advocate Health, the third-largest nonprofit, integrated health system in the United States, in addition to Atrium Health in the Carolinas, Georgia and Alabama. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.