Clinical Engineering Customer Advocate – Advocate Health Remote FT Days

You must live in one of the following states to be considered for this remote opportunity – AK, AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

Major Responsibilities:
Responsible for receipt & dispatch of customer service requests & other inquiries through the CMMS work order system and/or via phone. Includes monitoring and recording internal resource availability, call escalation, and vendor management/scheduling.

Processes HTM purchase requisitions of goods, services, and contract pools into purchase orders per departmental workflow, including obtaining proper levels of approval authority.

As needed, trains front-line team members, suggests alternative sourcing, provides requestor updates to order status and escalates, coordinates with A/P to vet new vendors, ensures HTM compliance with preferred supplier vendor policies, and manages updates to purchase orders.

Ensures all invoices are entered into AP system. Reconciles invoice (or contracted service reports), PO line items, and receipts prior to coding and authorizing payments.

Documents and escalates variances with internal resources and vendors per department procedures.

Provides SharePoint and CMMS data entry and updates under direction of an HTM leader.

Compiles reports.

Coordinates meeting planning and event logistics. Other duties as assigned.

Education/Experience Required:
Associates degree in business, accounting, or related field, or five or more years experience working within a healthcare office environment

Knowledge, Skills & Abilities Required:
Excellent communication skills and understanding of basic medical equipment terminology in order to interpret problems described by service requesters. Ability to enter and retrieve data from selected software packages such as CMMS work order systems, SharePoint sites and libraries, and invoicing applications as required for daily work activities. Effective use of Outlook, excel and other business software. Demonstrates accuracy, thoroughness, and orderliness in performing job duties. Ability to work independently and as part of a team. Excellent customer service and communication skills. Ability to prioritize multiple, simultaneous work requests. Strong interpersonal, organizational and customer service skills. Ability to maintain a calm, professional demeanor under pressure.
N/A

Physical Requirements and Working Conditions:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.