Supervisor Contact Center
Job ID:
R252787
Shift:
1st
Full/Part Time:
Full_time
Pay Range:
$25.30 – $37.95
Location:
Elm Grove, WI – 12500 W Bluemound Rd
Elm Grove, WI 53122
Benefits Eligible:
Yes
Hours Per Week:
40
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc); please ask a Recruiter for more information during an interview.
Schedule Details/Additional Information:
Monday-Friday 8:00-4:30 PMRemote position with occasional in-person meetings required
Essential Functions
• Builds strong relationships with all relevant stakeholders.
• Develops staffing plans and engaged in selection process, in cooperation with manager, to maximize use of resources.
• Updates master resources and documentation utilized by teammates.
• Understands and has a working knowledge of all workflows and technologies used within the department.
• Oversees fulfillment of performance metrics for the department, to include productivity, patient experience and quality standards.
• Manage teammates performance and manage assigned action reports/complaint management.
• Responsible for compliance with policies and standard work for the department to ensure metrics are met and processes are appropriately followed.
Physical Requirements
Work consistently requires long periods of sitting, computer and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight and, hearing. Must be able to speak and articulate clearly. Works in a fast-paced environment.
Education, Experience and Certifications
High School Diploma or GED required; Bachelor’s degree preferred. Customer service, call center or supervisory experienced preferred. One year health care experience setting preferred. Excellent written and oral communication skills required. Strong management skills required.
Patient Population Served
Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.
Protected Health Information
• Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.
• Will share information only on a need to know basis for work purposes.
• Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled via user ID and password.
Machines, Tools, and Equipment
All related office equipment and supplies.
Administrative Support at Advocate Aurora
Aurora Health Care is the largest health system in Wisconsin and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. The state’s largest private employer, the system serves patients across 17 hospitals, more than 70 pharmacies and more than 150 sites of care. Aurora Health Care, in addition to Advocate Health Care in Illinois and Atrium Health in the Carolinas, Georgia and Alabama, is now part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.