Surgical Services Patient Escort – Illinois Masonic Medical Center

Job Description Summary:  

To provide efficient customer service support, resources, information, and a variety of other tasks in to assure the visitors, patients, staff and physicians needs are met.

  
Where You Will Work:  

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.  

  

We’re Looking For:  

• High school diploma or equivalent 
• Minimum of 2 years’ experience in customer service, preferably in the medical field
• Excellent communication and organizational skills
• Proficiency with Excel and strong computer skills
• Bilingual Spanish is strongly preferred

What You’ll Do:  

Schedule: Based on a 40-hour work week, 5 days/week, 5:30am-2:00pm (flexibility to work weekends and holidays)

As a Surgical Services Patient Escort, you’ll play a vital role in our guest services team – supporting and escorting patients and visitors through the surgical department, obtain necessary authorizations/clearance, notifies various departments of work environment needs in a timely manner and provide superior customer service by greeting and welcoming everyone encountered.

As a key member of the guest services team, you will:   

• Support, utilize and work directly with volunteers to assign wayfinding assignments to patients and support other guest/visitor needs.
• Retrieve emails sent to the department inbox and perform the appropriate action (schedule meeting, forward information, actions, etc)
• Assure visitor's compliance with children visitation policies including completion of the "Health Screening form for Pediatric Visitors" in the Mother/Baby Unit.

About This Location:  

Advocate Illinois Masonic Medical Center, located on Chicago’s North Side, is one of the state’s largest, most comprehensive nonprofit medical centers. Advocate Illinois Masonic offers a wide range of medical specialties and is nationally recognized for its medical expertise, use of the most innovative technologies and dedication to patient safety, quality and service.

A commitment to community, medical education and ongoing clinical research affirms our mission of providing patients with the highest quality care in Chicagoland. A recipient of numerous awards for quality and clinical excellence, Advocate Illinois Masonic has achieved Magnet designation for excellence in nursing services from the American Nurses Credentialing Center.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.  

Physical Requirements and Working Conditions:   

• Ability to read, enter and retrieve information from the computer terminal. 
• Must be able to perform physical tasks such as hearing the client, verbalizing instructions and possessing manual dexterity for data entry.  
• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.   
• Exposure to ill patients.   
• Ability to work under stressful conditions with demanding customers.  
• Must lift to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.  
     

Ready to Take the Next Step:  

Apply Now!