Dental Assistant II – Mobile Dental Program

Position Summary:

• Under the supervision of the Manager and the Program Coordinator, the Dental Assistant II will provide operational, administrative, and patient support services for the Mobile Dental Program. This role supports access to care for pediatric and special needs populations by coordinating patient scheduling, registration, follow-up, and mobile dental program operations.
• The Dental Assistant will work approximately 10 days per month on the mobile dental unit. Operation days vary, but generally occur Monday- Thursday with an occasional weekend event. 

Mobile Dental Program Responsibilities:

• Assist in the coordination and delivery of care within a mobile dental unit in community settings.
• Prepare and maintain mobile operatories and equipment.
• Support patient registration, intake, and check-in processes at community sites.
• Coordinate patient flow and assist with documentation and record management.
• Schedule appointments and manage mobile clinic schedules.
• Communicate with patients, families, schools, and community partners regarding appointments and program services.
• Conduct follow-up communications and recall outreach.
• Assist with obtaining and maintaining required patient forms and documentation.
• Support care coordination for pediatric and special needs patients.
• Participate in community outreach events and mobile program activities as assigned.

Clinic and Administrative Support:

• Schedule patient appointments and manage provider schedules.
• Check patients in and out of appointments.
• Verify patient demographic and insurance information as applicable.
• Coordinate referrals and follow-up appointments.
• Contact patients regarding treatment plans, missed appointments, and recall visits.
• Maintain accurate patient records and documentation within the electronic health record.
• Assist with inventory management and supply ordering.
• Ensure treatment rooms, equipment, and supplies are organized and ready for patient care.
• Clean, disinfect, and sterilize instruments and equipment in accordance with infection control standards.
• Maintain stocked, organized, and functional treatment areas.
• Perform basic laboratory procedures as assigned.
• Support quality improvement and patient satisfaction initiatives.
• Place an emphasis on patient safety, compliance, and high-quality patient service.

Expectations:

• Provide compassionate, patient-centered service.
• Communicate effectively with patients, families, community partners, and team members.
• Maintain a professional and respectful environment.
• Demonstrate strong organizational and time-management skills.
• Attend required trainings and team meetings.
• Comply with all regulatory, safety, infection control, and organizational requirements.

Education/Experience Required:

• High school diploma or equivalent.
• 1-2 years dental assistant.

Knowledge, Skills & Abilities Required:

• Good communication skills. Good customer service skills.
• Current CPR certification. (will provide upon hire)

Physical Requirements and Working Conditions:

• Current CPR certification. (will provide upon hire)
• Completion of Coronal Polishing/Application of Pit & Fissure Sealant Course Approved by the Illinois State Dental Society.
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.