Care Management Assistant

 Where You Will Work: 

Aurora Medical Center – Mount Pleasant is a center for excellence in health and healing, offering emergency, outpatient and rehabilitation care, as well as inpatient care including surgical and intensive care. A shining example of modern medical technology, Aurora Mount Pleasant features high-tech innovations designed to deliver precise, expert care, and help our patients stay safe, connected and involved in all steps of their medical care and treatment. The medical center offers a wide range of specialty care in a compassionate and culturally affirming setting to help everyone we serve live fully.

 We’re Looking For: 

Degrees/Experience/Skills: 

• H.S. diploma or equivalent
• 2-3 years clerical experience in a health care setting
• Ability to use Microsoft Office
• Ability to handle difficult calls and maintain professional conduct • Good communication skills

What You’ll Do: 

Schedule: Full time Monday-Friday 0800-1630

• Coordinates Medicare-related communication by delivering and documenting Important Message (IM) and Code 44 letters, obtaining required signatures, and supporting appeals processes. Monitors voicemails and ensures timely follow-up.
• Supports discharge planning by coordinating with vendors, identifying appropriate post-care services (e.g., home health, nursing facilities, hospice), verifying benefits, and communicating updates to care teams.
• Maintains department operations by updating discharge-related systems, compiling reports and statistics, managing supplies, and providing clerical support such as meeting minutes and general administrative tasks.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. 

 Physical Requirements and Working Conditions 

• Must be able to sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
• Must operate all equipment necessary to perform the duties of the job. 
• Must be able to continuously use a keyboard. 
• Must have functional speech, vision, and hearing. 
• Must be able to concentrate on minute detail with frequent interruptions. 

 Ready to Take the Next Step: 

Apply Now! 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.