Patient Registrar/Phlebotomist

Full Time, Various Shift

North Aurora

Major Responsibilities:

• Collection of patient specimens to maintain high quality patient care.

  •     1)Performs routine and specialized phlebotomy (e.g. venipunctures, heel sticks, fingersticks, bleeding times, therapeutic phlebotomies), procedures regarding patient comfort and safety as well as specimen integrity, type and amount.

  •     2)Determines proper phlebotomy technique based on patient age, medical status, and physician’s test request.

  •     3)Is familiar with the various reference lab test catalogs and uses them appropriately when researching specimen requirements.

  •     4)Assures validity of specimens by confirming patient identification using patient stated date of birth and full name. Ensures the proper type and amount of specimen is collected.

  •     5)Gives patients a clear and complete understanding when instructing them on the collection procedure for test performed on body fluids (e.g. urine, stool, sputum, and semen).

  •     6)Verify all specimens have been properly labeled, received, and delivered to the appropriate department within the allotted time.

  •     7)Follows all departmental and infection control guidelines in handling biohazardous material.

  •     8)Uses needle safe products whenever provided.

  •     9)Assists in new employee training as needed.

• Reception and Computer Workstation.

  •     1)Use appropriate scripting when greeting patients.

  •     2)Follow policies to evaluate doctor’s orders and process orders in Cerner, including the double checking of all patient orders before venipuncture.

  •     3)Uses the various computer functions effectively and efficiently to process patient orders.

  •     4)Follows established Cerner procedures and maintain an understanding of all new computer related updates.

  •     5)Follows the established guidelines for using the Medicare Compliance Checker software program.

  •     6)Answer phone calls using appropriate scripting and provides assistance to patients or other departments.

  •     7)Verify with doctor’s office any questions regarding orders.

  •     8)Print all labels and checks standing orders.

  •     9)Signs off and on computer programs appropriately.

  •     10)Maintains patient confidentiality at all times.

• Customer Service

  •     1)Uses all the approved scripting with all patients.

  •     2)Understands service recovery and uses it appropriately.

  •     3)Participates in the patient survey process

  •     4)Participates in LEAN/DO IT projects as assigned

• Processing samples for testing or courier pick-up.

  •     1)Separates serum or plasma from cells, stores specimens at the correct temperature and makes specimen transfer list when necessary.

  •     2)Uses appropriate judgment to determine the acceptability of specimens. Follows established protocols when specimens are not acceptable.

  •     3)Uses computer functionality appropriately to track specimens.

• Organizational Skills and Professional Conduct

  •     1)Manages time effectively.

  •     2)Limits personal phone calls.

  •     3)Assists in co-worker evaluations by completing co-worker feedback form.

  •     4)Acts professionally at all times.

  •     5)Helps champion change.

  •     6)Must be able to multi-task.

  •     7)Must be able to work in a fast paced work environment.

  •     8)Follows confidentiality policies

  •     9)Comes to work on time and uses employee badge to record time

  •     10)Limits absences 11. abides by all lab and Clinic policies and procedures

• Responsible for the integrity of the registration database.

  •     3)Updates patient accounts using

  •     4)Work closely with medical records department on the daily maintenance which includes but not limited to multiple social security numbers, patient verification forms, deceased lists, deactivating and combining medical record numbers (charts).

  •     5)Address return mail both insurance and patient by investigating and updating the accounts

  •     6)Address claim edit lists by investigating and updating the appropriate accounts

  •     1)Collects and properly records demographic and insurance information required and registers all new patients to the Clinic, obtaining appropriate identifications and signatures for billing.

  •     2)Review insurance cards/plans to be sure that the patient’s benefits are available at this site.

• Appointment Scheduling

  •     4)Collects signatures on all required Clinic forms (verbal disclosure, release of information, Privacy Notice, registration, etc.)

  •     1)Promptly greets or acknowledges internal/external customers, making eye contact as they approach the front desk, and making them feel welcome on arrival.

  •     2)Accurately and appropriately arrives, cancels, schedules, and no-shows appointments for patients in the GE/IDX system according to provider specifics

  •     3)Runs appropriate reports and provider schedules

• Cashiering Responsibilities

  •     3)Enters payment information on the GE/IDX system for majority of payments; produces manual receipts where necessary

  •     4)Accurately batch daily receipts and prepare deposit; forwards deposit information to Cash Application team

  •     5)Responsible for adhering to established cashiering guidelines related to the collection and balancing of daily deposits.

  •     1)Set up, balance, and close cash drawer in an accurate and timely manner

  •     2)Requests and collects monies from patients and documents accounts according

• Works directly with customers in person, written or by telephone to assist them in understanding Dreyer Medical Clinic’s financial policy as it applies to their account.

  •     1)Explains clinic billing and payment procedures to patients. Sets up payment plans for patients on their accounts.

  •     2)Communicates with clinic and physician personnel related to patient accounts and serves as primary problem-solver.

  •     3)Receive patient inquiry calls on eligibility, billing issues, referral issues, and account status and benefit information.

  •     4)Counsel walk-in patients on eligibility, billing issues, referral issues, account status and benefit information.

  •     5)Reviews the financial status of patients scheduled for service in the next 48 hours. Determines which customer would benefit from counseling and arranges to meet the patient prior to the time of service on the scheduled appointment date.

  •     6)Provides the patient and/or insurance companies any written documentation to support the charges (e.g. printing patient statements, insurance claims, appeals etc.)

  •     7)Review accounts for payment, utilizing understanding of payment methodology of multiple payers. Applies billing knowledge required for Medicare, managed care and third party payers, to insure proper payments.

  •     8)Acts as

• Quality Control and Maintenance

  •     1)Perform and record quality control on Hemocue and One Touch instruments according to Laboratory protocol (WA). Satellite locations have additional POC tests such as Clinitek 50, strep screens, pregnancy tests, urine albumin sugar testing, flu testing, etc… and temperature recording.

  •     2)Demonstrates appropriate judgment in basic troubleshooting process, including resolution of minor instrument malfunctions.

  •     3)Takes appropriate action for out-of-range controls and documents action taken.

  •     4)Performs daily and monthly maintenance as needed, according to established protocols.

  •     5)Maintains a clean and organized work environment, contributing to effective work flow and resource utilization.

• Maintains adequate inventory.

  •     1)Maintains adequate supplies at workstations and notifies appropriate personnel when supplies are needed.

  •     2)Receives inventory into appropriate storage and mark the date received.

• Actively participates in QI and Customer Focus activities within the department.

  •     1)Assists in the collection and analysis of data.

  •     2)Serves on committees and process improvement teams, including Lean /Do It.

  •     3)Actively seeks to maintain a positive customer focus in developing and performing work processes.

  •     4)Attends and participates in staff meetings.

• Maintains competency on policies and procedures

  •     1)Assists in the orientation of new personnel in departmental policies, basic phlebotomy techniques, and POC testing to assure quality patient care.

  •     2)Maintain a level of continuing education to assure competency and makes recommendations for process improvement.

  •     3)Completes annual competency testing on-time and achieves a passing score.

Education/Experience Required:

• • High school diploma or GED. • New graduate from certified phlebotomy program. • Previous phlebotomy experience with various age groups a plus. 1 year experience in medical billing, reimbursement environment or insurance background preferred

Knowledge, Skills & Abilities Required:

• • Basic familiarity with computers; basic keyboarding and typing skills. • Strong customer service and patient care skills with ability to handle stressful situations in a claming manner. • Good communication skills and well developed interpersonal skills. • Organized with good attention to detail. • Must be able to draw blood competently on all patient age groups. • This position needs to recognize needs and behaviors of age groups of patients treated. • Bilingual skills, (Eng/Spanish) a plus.

• • Eligible for certification by ASCP. • CPR certification required upon hire or within 60 days of hire.

Physicial Requirements and Working Conditions:

• • Travel among sites is necessary. • Works with biohazardous materials. • May be required to work weekends, holidays, and well as alternative shifts and locations on a rotational basis based on business needs. • Required to stand for long periods of time. • Successful completion of pre-employment physical. Works weekends, holidays, and other shifts and locations on a rotational basis and as directed.

• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.