Major Responsibilities:

• Verifies positive patient identification to ensure patient safety. Assesses patient reactions to specimen procurement.

• Performs Venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol. Obtains medical assistance when judged necessary.

• Obtains specimens according to priority and scheduled draw times. Ensures completion of specimen collection functions according to protocol.

• Answers and screens telephone calls. Assists with inventory and maintains supplies and/or equipment. Provides assistance in support of Billing and other business functions.

• Accepts specimens from a variety of internal and external customers. Receives and sorts specimens. Packages and tracks specimens for transport. Processes specimens for testing, including aliquoting, pre-analytical steps, and loading instruments, while maintaining proper specimen identification. Responds to additional specimen procurement requests via pager or other means.

• Orders and verifies test requests. Documents appropriate information for quality assurance/improvement according to established protocol.

• Performs laboratory result entry in the computer system.

• Performs internal and external proficiency testing in the same manner as patient samples. Reviews various pending and management reports.

• Instructs employees and students in phlebotomy, data entry and specimen processing functions.

• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
   

Licensure, Registration, and/or Certification Required:

• None required
   

Education Required:

• High school graduate or equivalent
   

Knowledge, Skills & Abilities Required:

• Demonstrates knowledge and experience in phlebotomy or related laboratory function.

• Basic computer skills including experience using computer software applications

• Excellent verbal and written communication skills. Good listening skills.

• Ability to work in a fast paced environment and to handle multiple tasks simultaneously.

• Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees.

Physical Requirements and Working Conditions:

• Operates all equipment necessary to perform the job.

• Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs.

• Must be able to sit, stand, walk and bend the majority of the workday.

• May be exposed to mechanical, electrical, chemical, radioactive and/or infectious agents.

• Will be exposed to human blood and body fluids.

• Must wear appropriate lab coat, gloves, gowns and eye and face protection as needed.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.