Manager Clinical – Emergency Department

Major Responsibilities:

• Responsible for the maintenance of efficient and effective departmental operations
  •     9)Coordination of selection process. Responsible for monitoring and assessing staff developmental needs to ensure competence including conducting timely performance reviews, coaching and counselling, staff meetings and dissemination of information.
  •     1)Ensures that the work schedule is planned, implemented, and monitored according to department policy.
  •     2)Ensures the availability of necessary supplies and equipment.
  •     3)Ensures that all emergency equipment and supplies are maintained and monitored per protocol and are utilized appropriately to meet all standards of care.
  •     4)Coordinates the use of all information systems to ensure that data entry of patient information and charges is accurate.
  •     5)Monitors and assesses department safety procedures to ensure patient, visitor, and staff safety.
  •     6)Facilitates and ensures smooth coordination of department services with other departments.
  •     7)Identifies internal and external customer needs and ensures provision of services to meet those needs.
  •     8)Monitors and assures efficient utilization of human resources, supplies and equipment and other budgetary issues.
• Collaboration with Clinical Specialist in the development and implementation of educational activities
  •     1)Identifies individual/departmental education needs.
  •     2)Provides training and/or arranges opportunities to address education needs.
• Responsible for monitoring and implementing Continuous quality Improvement initiatives
  •     1)Develops and implements plans for corrective measures in conjunction with the Clinical Specialist.
  •     2)Participates in interdisciplinary CQI teams.
  •     3)Actively promotes and involves staff in the CQI process.
  •     4)Identifies CQI project opportunities.
  •     5)Collects, reports, and maintains appropriate data.
• Ensures compliance with all regulatory agency guidelines and standards of care.
  •     2)Assists in developing and implementing department specific checklists and skills competencies.
  •     3)Reviews and revises policies, procedures, and protocols for the department in conjunction with Clinical Director and Clinical Nurse Specialist.
  •     4)Facilitates and monitors department QA activities by observation, report, and written documentation to ensure quality of care.
  •     1)Assists in developing methods for improvement of care as necessary.
• Maintenance of personal professional growth and development
  •     3)Serves as an active member on appropriate committees.
  •     1)Develops goals for educational development with input from Clinical Director.
  •     2)Attends workshops, seminars, and professional organization activities.
• Performs all job duties under the strictest Patient Satisfaction standards according to established policies and procedures.
  •     1)Designs and implements “Patient Satisfaction” Education programs to include various customer service techniques geared towards a variety of ways in staff interface with customers (i.e. person, telephone, etc.)
  •     2)Designs and monitors customer service standards via performance monitoring plans, performance indicators review of customer complaints and any other method in which the customers notify the department of their needs
  •     3)Develops and implements “Patient Satisfaction” standards policies and procedures and assures that policies and procedures are up-dated as new techniques or services are implemented.
  •     4)Coaches, counsels and provides; direction to registration staff regarding customer service issues and assures that appropriate feed back is given to department director and supervisor, as well as other registration staff management personnel

Licensure:

• Nurse, Registered (RN)

Education/Experience Required:

• Bachelor’s degree in nursing required.
• 5 years lead or supervisory experience
• 7-10 years clinical experience.

• Current RN licensure in State of Illinois
• CPR Certified ACLS Certified