IT Field Services Manager

Manages the operation and maintenance of the organization’s information (electronic data) systems so that they function reliably, meet the organization’s business needs, and use the organization’s IT resources effectively. Plan, prioritize, and manage IT support and maintenance activities to ensure that organization’s information systems function reliably and that IT resources are used effectively. This role will manage a team of on site Tech Support Administrators in the Greater Milwaukee area.

Major Responsibilities:

• Researches, evaluates and recommends hardware and software products that will enhance the capabilities of the organization’s information systems.
• Liaise with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured and maintained to best meet these needs.
• Ensures that applications and infrastructure are current and available to support business operations.
• Ensures that technology problems and service requests are resolved in accordance with service level objectives and information systems policies.
• Effectively communicates technology changes and outages to impacted business users.
• Interacts regularly with site/region executives, service line and operational leaders to collect and understand new business needs, relevant issues or adoption barriers.
• Locates existing solutions or develops new technology to solve site/region issues where appropriate.
• Ensures that the local site/region technology and infrastructure meets or exceeds established uptime targets through capacity planning, backup & recovery planning, lifecycle planning and server health monitoring.
• Investigates, tests and applies necessary system and application updates/patches to reduce exposure to malicious or unauthorized access. Also ensures that all system software is properly licensed and tracked.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor's Degree in Business, Information Technology or related field.

Experience Required:

• Typically requires 5 years of experience in information technology and/or project management.  This should include minimum 1 year of supervisory experience in managing staff and budgets in an Information Technology environment.  Candidates with additional years of people leadership is highly desirable.

Knowledge, Skills & Abilities Required:

• Demonstrated project management skills.
• Knowledgeable of performance management and improvement techniques.
• Proficiency in the Microsoft Suite (Word, PowerPoint, Excel, Access) or similar products.
• Excellent verbal and written communication skills and the demonstrated ability to communicate well with all levels of the organization. Good presentation skills.
• Proven experience working in a team oriented, collaborative environment. Excellent team player.
• Excellent organizational, analytical, interpersonal skill; technical and problem solving abilities.
• Self-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions.
• Strong decision making abilities.
• Exposure to finance and budgeting a plus.

Physical Requirements and Working Conditions:

• Extensive travel to sites is required; and occasional out of town travel is required.
• 24 hour, 7 day on-call support is required.
• This position requires travel, therefore, will be exposed to weather and road conditions.
• Exposed to a normal office environment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.