Medical Assistant

• Direct Patient Care:
  •     6)Administers medications according to approved policy/procedure following protocol or provider order and monitors response.
  •     5)Consistently demonstrates ability to perform and document accurate vital signs including temperature, blood pressure, pulse (may be apical) respiration, height and weight.
  •     1)Prepares patients for exams and treatments physically and mentally and monitors their response.
  •     2)Capable of assisting provider with all procedures and treatments.
  •     3)Is knowledgeable and able to assist with job duties of other personnel in the department.
  •     4)Consistently encourages questions from patients and family and offers supervised guidance that fosters compliance guided by the department protocols or provider/nurse instructions
• Indirect Patient Care
  •     1)Consistently orders tests and assists the nurse or provider in communicating results according to department protocol or as ordered by the provider.
  •     2)Reports abnormal findings, patient complaints, or concerns, to physician or supervisor or nurse when appropriate.
  •     3)Screens, prioritizes and completes messages, communicating information to patients in a timely manner.
  •     4)Explains procedures and test results using language appropriate to patient’s level of understanding guided by department protocols or provider/nurse instructions.
  •     5)Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care.
  •     6)Provides approved written patient education and discharge instructions.
  •     7)Assists patients in obtaining additional services ordered by the provider prior to leaving the office as part of discharge planning and in setting up referrals for additional care.
  •     8)Communicates to the provider any delays in obtaining results. The MA will assist in the communication of test results by following the appropriate guideline and procedure for the site.
  •     9)Makes certain that the medical record and all relevant diagnostic reports are available at the start of the visit.
  •     10)Quality liaison who actively participates in medical record audits and indicator development. Creates and maintains an environment that is patient centered as evidenced by availability of same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and high satisfaction scores.
• Documentation:
  •     1)Provides consistent and accurate documentation of patient information, care and concerns in the EMR according to the guidelines provided in the Documentation Policy and as otherwise instructed.
  •     2)Consistently completes vouchers, referrals and requisitions with all appropriate information including medical record number and services codes or using EMR.
  •     3)Completes all patient documentation within two full clinic business days after care and/or services have been provided according to the Missing Documentation policy guidelines.
• Time Management
  •     3)Consistently watchful of patient flow by keeping rooms clean, stocked and available and maintains adequate inventory.
  •     4)Consistently checks equipment and trays for proper functioning and availability in busy times.
  •     5)Demonstrates flexibility by performing additional duties under the direction of licensed nursing staff or the provider.
  •     1)Consistently manages time and demonstrates resource management skills effectively to complete daily activities.
  •     2)Consistently knows how and when to delegate tasks to others.
• Telephone Communication:
  •     1)Answers the telephone promptly within three rings.
  •     2)Completes all required customer service training and complies with scripting initiatives.
  •     3)Displays a courteous, alert and pleasant tone of voice, speaking clearly and in a relaxed manner.
  •     4)Restates information to ensure clarity and accuracy.
  •     5)Transfers calls when appropriate, staying on the line and announcing where and why call was transferred. Exceptions to announcing the call would include when transferring to an ACD agent.
  •     6)Communicates effectively with internal and external customers.
  •     7)Promotes same day appointment access and is engaged in achieving visit volume targets.

Education/Experience Required:

• Graduate from an accredited school with a clinical externship for medical assistant training (certification not required), graduate of Dreyer MA Program, OR 2-3 years on-the-job training experience with knowledge of medical terminology. High school diploma or GED

Knowledge, Skills & Abilities Required:

• Good communication skills; both written and verbal. Good interpersonal and customer service skills. Basic keyboarding and typing skills. This position may need to recognize needs and behaviors of age groups of patients treated; in this case, prior experience with such age groups is required
• CPR certification required upon hire or within 60 days of hire. Certification/Registration required. Non-certified MAs must obtain certification or registration within one year of hire with AMG approved certifying bodies.

Physicial Requirements and Working Conditions:

• Must be able to successfully complete clinic-based training for all associates. Ability to work with all levels of personnel. Ability to work under stressful situations. Frequent periods of extended standing and sitting. Possible lifting and assisting of patients.
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.