Guest Service Rep/Driver

Major Responsibilities:

• Responsible for the safe and efficient transportation of all customers using the Advocate Lutheran General Hospital campus shuttle services.
• Provide campus wide assistance with duties including but not limited to; patient transportation, specimen delivery and valet services (i.e.Patient Resource Center, Center for Advanced Care).
• Partner with Lutheran General Hospital service departments including but not limited to; Public Safety, Transportation, Nursing Division and Patient Intake Department to enhance the patient experience and promote a smoother workflow. Partnership also includes Volunteer Services in the staffing and managing of the information desks located throughout the Lutheran General Hospital campus.
• Proactively greet all guests as they enter the hospital. Provide way finding assistance while following the Guest Services department and Advocate system's behavioral expectations.
• Partner with Volunteer Services in the staffing and managing of the information desks located throughout the Lutheran General Hospital campus.
• Provide valet services for The Center for Advanced Care.

Education/Experience Required:

• High School diploma or equivalent 1-3 yrs. Customer Service experience. 1-3 yrs. Hospital or Healthcare experience preferred. One to three years driving experience, commercial (buses, trucks, etc.) preferred.

Knowledge, Skills & Abilities Required:

• Excellent communication skills. Efficient understanding of Customer Service. Positive attitude.
• Current valid Commercial Drivers License (CDL) with passenger endorsement

Physicial Requirements and Working Conditions:

• Ability to maintain traffic flow, perform valet services and assist guests by providing direction or wheelchair assistance. Extended driving is required and must be able to work in all extremes of weather. Ability to lift up to 20 pounds occasionally and/or 10 to 25 pounds frequently and/or up to 10 pounds constantly (receiving blood/urine specimens). Ability to lift, push, bend up to 100 pounds occasionally and/or in excess of 50 pounds frequently and/or in excess of 20 pounds constantly (assisting a patient in and out of a wheelchair, pushing a patient in a wheelchair, bending down to adjust leg and foot rest). Ability to communicate with a high volume of guests entering into the facility in a courteous, and professional manner. Ability to be exposed to extreme weather conditions (maintaining traffic flow, ability to do light shoveling in heavy pedestrian traffic areas located at the entrances to the hospital and assisting patients into or out of their vehicles). Ability to be flexible with work hours, including weekends.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.