Vice President Operations, Aurora Medical Center – Bay Area and Manitowoc County

Major Responsibilities:

Provides leadership, direction and administration over operations while growing revenue and improving operating margins. Direct leaders to be fiscally responsible and meet productivity standards in resource utilization, staffing patterns and the operational efficiency. Ensures effective utilization of resources including length of stay, and the use of inpatient care, home care and outpatient care to help ensure the right care in the right place at the right time.

Implements clinical operations consistent with programs that optimize best patient care practices which align with organizational initiatives. Interprets changes in the marketplace, generates ideas and participates in quality assurance initiatives that increase the organizations market advantage.

Establishes effective goals and objectives by creating and managing the structure and processes necessary for efficient operations, achievement of superior clinical performance and projected growth. Strategizes and identifies opportunities to grow/improve programs and advance care management improvements. Assesses services and programs to ensure they meet and exceed established care, quality and state/federal regulatory standards.

Implements and assesses care management and patient experience initiatives to accomplish targets, and ensures the highest possible delivery of service to patients, families, physicians and employees relative to their personal expectations.

Develops and maintains physician relationships which involves collaborating with physicians both as partners and customers.

Ensures compliance with government regulatory agencies and accrediting bodies.

Reviews, evaluates and enforces existing policies and procedures. Formulates, establishes and enforces additional procedures and guidelines to provide exceptional, efficient and effective patient care.

Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.

Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.

Responsible for understanding and adhering to the Advocate Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Advocate's business.

Education Required:

Master's Degree in Health Care Administration or related field.

Experience Required:

• Typically requires 15 years of experience in health care administration.
• 10 years of management experience in a large complex health care organization that includes experiences in overseeing clinical operations, growing revenue and successfully implementing care management and patient experience objectives.

Knowledge, Skills & Abilities Required:

• Expert knowledge of various external market forces affecting assigned clinical areas specific to hospitals, practitioners, and third party payers.
• Expert level knowledge of the health care industry to successfully manage multiple clinical programs.
• Excellent communication and interpersonal skills to successfully interact with physicians and employees at all levels throughout the organization and within the community.
• Proficiency in the Microsoft Office Suite or similar products. Advanced knowledge of computer applications in a medical practice setting.
• Demonstrated success working closely with physicians and providers to foster satisfaction, effective relationships and loyalty.
• Knowledge in the guidelines and requirements of applicable Regulatory agencies.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.