Coord Wound Care Office

Major Responsibilities:

• Registration and Scheduling/ Medical Records
  •     1) Assure compliance with billing regulations and maximize revenue collection. Train staff and physicians on proper use of encounter forms.
  •     7)Ensures the availability of the medical record and all medical information for physicians and patients.
  •     2) Perform periodic audits and quality checks to assure compliance with performance standards.
  •     8)Measures the effectiveness of the medical records process by performing regular audits.
  •     3) Work cooperatively with various internal departments and outside vendors to coordinate the delivery of quality services.
  •     9)Works with contracted vendor in the copying and storage and medical records.
  •     4) Assure compliance with customer service standards and scripts for greeting patients, answering phones, and triaging calls.
  •     5) Monitor's daily reconciliation process to assure proper balancing and processing of payments.
  •     6)Maintains an effective process for the creation, filing, storage, maintenance and retrieval of medical records consistent with Condell policies and procedures.
• Planning, Management, Implementation and Evaluation of Operations/Services to Ensure Quality, Efficiency, and Patient Satisfaction.
  •     1) Monitor and maintain the proper inventory of supplies, forms and documents. Review vendor bills of office supplies and services for accuracy and legitimacy; route to coordinator for payment authorization as needed.
  •     2) Assess and monitor equipment for proper function and maintenance.
  •     3) Develop, update and implement policies, procedures and standards to assure effective and efficient operations consistent with Advocate Condell and corporate philosophy, policies and procedures.
  •     4)Utilizes EMR to monitor cancellation trends, patient appointments and appropriate scheduling
  •     5) Monitors day to day activities, level of service and technical performance of all associates in designated area. Assesses performance, identifies improvement, provides feedback and develops plans for growth and discipline.
  •     6)CareNet, Lawson, Healthwares, and any other hospital based system required to verify patient information and billing/registration super user.
• Patient Satisfaction and Service: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appoinments of information on bills and charges, referrals and other matters.
  •     1)Consistently demontrates sincere understanding and empathy in interactions with patients.
  •     2)Consistently adheres to Advocate service standards and MVP.
  •     3)In collaboration with team, meets or exceeds established patient satisfaction goals.
  •     4)Treats patients, families and associates with respect and incoporates cultural diffrences into interactions with patients.
  •     5)Participates in activities to evaluate and improve processes that will contribute to patient, associate and physician satisfaction.
  •     6)Responsible for conveying a professional image in compliance with Advocate clothing and grooming standards, and wears Advocate provided identification tag at all times.
  •     7)Completes all required customer service training and complies with scripting initiatives.
• Human Resource Development
  •     1) Develop and plan daily work schedules for associates to assure productivity and efficiency.
  •     2) Establish and monitor policies and protocols for associates.
  •     3) Provide training and assistance for staff in customer service and quality improvement programs and issues.
  •     4) Assure that required competencies are completed on time.
  •     5) Obtain access for and train new associates on any hospital based documentation systems, Clinic EMR, necessary to function in their job duties.
  •     6) Select, interview, recommend hire with Clinic Coordinator, train, assess competency and evaluate performance of staff.
  •     7) Responsible for disciplinary actions with assistance from the Human Resources Department and site Coordinator/Manager.
  •     8) Assist with functions when the staffing is limited.
  •     9) Other duties as assigned.

Education/Experience Required:

• Associate degree or equivalent Minimum of three years experience in business office operations Plus 1-2 years lead or supervisory experience

Knowledge, Skills & Abilities Required:

• Above average computer skills. Above average interpersonal skills and communication. Sound analytical and problem solving skills. Above average organizational skills. Familiarity with medical terminology and coding/billing systems.
• None

Physicial Requirements and Working Conditions:

• Bilingual (English/Spanish) preferred. Good work ethic and attitude required. Must exhibit excellent communication skills in order to build and maintain relationship with staff, physicians, vendors, etc. Must be able to lift, stretch, bend, pull medical records, to retrieve and refile in a limited space. Must be able to lift 20 to 50 pounds. Must be able to travel the Chicagoland area.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.