Data Ctr Support Spec Assoc
Job ID:
R154704
Shift:
1st
Full/Part Time:
Full_time
Pay Range:
$24.85 – $37.30
Location:
Advocate Lutheran General Hospital – 1775 Dempster St
Park Ridge, IL 60068
Benefits Eligible:
Yes
Hours Per Week:
40
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Schedule Details/Additional Information:
M-F 8:00 AM to 4:30 PM. Occasional Holiday's and Weekends when staffing is required.
- Performs technical analysis, triage and resolution for simple to moderate issues within Data Center Operations, including but not limited to the hardware, operating systems and services provided on Servers, Storage, Network, Telecom, VOIP, Databases and assisting Facilities with MEP (Mechanical, Electrical and Plumbing) monitoring and escalations.
- Demonstrates a high level of urgency and utilizes monitoring tools to assess, diagnose, communicate and resolve simple to moderate issues. Analyzes the results of infrastructure monitoring experiences and recommends changes or additions to the monitoring toolset.
- Conducts approved requests, using Standard Operating Procedures (SOP’s) to start/stop services, devices, jobs, etc., engage vendors for site down situations, run ad-hoc jobs, reports, batch processing and any other SOP that is requested of the team.
- Serves as point of contact for vendors to coordinate activities within or affect the Data Center and ensures all activity is properly logged, resolved and socialized, including creating change orders for the change management process.
- Assists Asset Management with receiving Data Center related hardware from the loading dock, unpacking, logging information into the Asset Management system and delivering equipment to the proper location. Assists with the proper disposal, recording of the disposal and proper notifications.
Licensure, Registration, and/or Certification Required:
- None Required.
Education Required:
- Associate’s Degree (or equivalent knowledge) in.
Experience Required:
- No experience required.
Knowledge, Skills & Abilities Required:
- Knowledge of data centers, servers, storage devices, network, cabling and knowledge of Data Center Infrastructure Management (DCIM).
- Ability to install hardware and be proficient with network, servers, storage and facilities equipment.
- Experience with Operating Systems: Mainframe, VMS, UNIX / Linux / AIX, Windows.
- Operational understanding of database terms and functionality.
- Operational experience with Networking terms and functions including LAN and WAN.
- Familiarity with large batch scheduling systems.
- Experience with large scale disaster recovery planning and implementation.
- Demonstrated ability to work with a limited amount of supervision and work with internal and external customers.
- Demonstrated ability for analytical and logical thinking. Ability to organize, troubleshoot efficiently and effectively.
- Detail oriented, creative and self-motivated.
- Ability to work on multiple in-process tasks simultaneously, set appropriate priorities and accomplish assignments in a thorough and timely fashion.
Physical Requirements and Working Conditions:
- Exposed to a normal office and Data Center environment
- Must be able to be flexible in sitting or standing / moving throughout the day.
- Travel to all AAH Data Centers is required.
- Must be able to lift 50lbs.
- This position is on-call 24 x 7 x 365.
- Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Information Technology at Advocate Aurora
Advocate Health Care is the largest health system in Illinois and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. One of the state’s largest private employers, the system serves patients across 11 hospital locations, including two children’s campuses, and more than 250 sites of care. Advocate Health Care, in addition to Aurora Health Care in Wisconsin and Atrium Health in the Carolinas, Georgia and Alabama, is now a part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.
