Health Information Representative ROI I

• Ensures, safeguards and protects patients right to privacy by staying current and knowledgeable all Federal and State Regulations and organization policies regarding privacy, confidentiality, and release of information
• Receives requests, validates the authorization, identifies requestor type and logs each request for release of information timely and accurately into the Release module in the EHR according to department procedure. Scans the authorization into the release module according to documented process
• Log requests into the Release of Information (ROI) tracking system, and creates encounters for patient family medical leave and disability forms
• Processes requests for release of health information by identifying and accurately selecting the appropriate encounter, documentation, and/or result while choosing the correct ROI report based on the dates and information authorized to be disclosed
• Ensures any information that is imported or scanned into the EHR that is not available via the release module is included in the request as appropriate. Reviews all scanned documentation prior to release to ensure there are no “miss files” in the system
• Ensures all releases of information are in compliance with the request, authorization, policies, and State and Federal/HIPAA regulations and guidelines
• Releases records in the format requested, creating electronic files to export to CD’s, e-mail, to the patient portal, or requester portals. Understands rules around encrypting electronic communication, CD’s and e-mail
• Assists with requests to review records on site, verifies requester’s authority to review, creates the release using the release inspector function or by ensuring any records held in any other media are retrieved and available for review
• Provides excellent customer service in a respectful manner, ensures understanding of customer requests and assists them appropriate, this includes, but not limited to, providing status of requests, providing information on how to request records, and explaining the process including typical turnaround times
• Performs clerical functions which may include: answering phones, copying, faxing, distributing mail, and/or ordering/delivering department or facility supplies

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 1 year of experience in Typically requires 1 year of experience in customer service, release of information, health information management or insurance underwriting within a healthcare environment. Ability to read and comprehend healthcare terminology, basic knowledge of human anatomy and disease processes

Knowledge, Skills & Abilities Required:

• Excellent communication, interpersonal, customer service, and organizational skills
• Excellent spelling, grammar and punctuation skills
• Advanced computer skills including proficient keyboarding skills and experience in using Microsoft Office products, electronic mail and/or electronic health information records systems
• Ability to work independently with minimal supervision and make decisions with good judgment
• Demonstrated strong problem solving skills including the ability to handle difficult situations
• Ability to prioritize workload, multi-task, and work under pressure in a fast-paced environment with time constraints
• Ability to read and comprehend healthcare terminology
• Must have high attention to detail and accuracy

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.