Clinician Services Support Consultant
Job ID:
R172084
Shift:
1st
Full/Part Time:
Full_time
Pay Range:
$37.50 – $56.25
Location:
Remote
Benefits Eligible:
Yes
Hours Per Week:
40
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Schedule Details/Additional Information:
First Shift M-F
Job Summary
The Clinician Services Support Consultant plays a dual role in supporting the clinician experience across the mid-revenue cycle by delivering high-touch orientation and documentation training, while also contributing clinical or operational expertise to enterprise initiatives. This position supports clinician integration during mergers and acquisitions, facilitates Epic documentation orientation, and assists in cross-functional project work focused on documentation optimization, Epic workflows, and revenue integrity.
The ideal candidate will be a detail-oriented, service-minded professional with experience in Epic workflows, clinical documentation, and project management within healthcare operations or the revenue cycle.
Major Responsibilities
Orientation & Documentation Support
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Facilitate Epic-based documentation and navigation orientation for new physicians and APPs. Provide individualized support during orientation, including access to training tools and post-orientation resources. Collaborate with clinical informatics and optimization teams to maintain and update orientation content.
Toolkit & Resource Development
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Assist in developing, customizing, and disseminating documentation tip sheets, Epic job aids, and specialty-specific workflows. Ensure educational content is accurate, up-to-date, and aligned with enterprise documentation standards.
Project Planning & Execution
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Manage small to moderately complex projects aligned with CSS and organizational goals. Develop work plans, monitor project timelines, and apply process improvement or project management tools to ensure deliverables are met.
Clinical & Operational Insight
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Participate in Epic testing and validation efforts to ensure workflows are user-friendly, compliant, and clinically sound.
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Contribute to project workstreams that focus on documentation improvement, orientation readiness, and clinician engagement.
Stakeholder Communication & Liaison Work
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Serve as a connector between clinicians, Clinical Navigation leadership, and operational partners (e.g., CDI, CMD, clinical informatics). Participate in interdepartmental efforts to align clinical documentation with revenue cycle and compliance goals,
Data Monitoring & Reporting
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Monitor orientation trends and clinician feedback to identify opportunities for improvement. Create reports, presentations, and data summaries for internal leadership and external partners.
Compliance, Training & Continuous Improvement
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Ensure adherence to organizational standards and regulatory requirements related to documentation and training. Support the delivery of educational sessions or project updates for clinical teams and CSS leadership.
Professionalism & Team Culture
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Model a service-oriented, collaborative approach to clinician support. Contribute to a positive, team-focused environment focused on innovation, excellence, and clinician success.
Minimum Job Requirements
Education
Completion of advanced training in revenue cycle management through a recognized or accredited program, equivalent in scope and rigor to post-secondary education. High school diploma or GED required.
Certification / License
Clinical or operational credential required. May include licensure as a clinically practicing professional (e.g., RN, RT, LCSW) or certification in healthcare operations or project management (e.g., PMP, LSSGB, HFMA-CRCR).
Certification in mid-revenue cycle operations from a recognized professional organization such as AHIMA, AAPC, or HFMA is required.
Work Experience
Minimum of 5 years of healthcare experience, including at least 2 years working as a clinician or in direct partnership with clinicians or management of organizational initiatives.
Knowledge / Skills / Abilities
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Demonstrated proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.) or similar products and in patient accounting and billing systems.
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Ability to deal and work effectively with multiple departments and in matrix organizational structures. Proven ability to influence others not directly reporting to them. Strong negotiating skills. Strong oral and written communication skills.
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Proficiency in data analysis is essential to examine revenue cycle/reimbursement activities and identifying and addressing related issues.
Physical Requirements and Working Conditions
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Follows organizational and divisional remote work policy and guidelines.
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Operates all equipment necessary to perform the job.
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Handles a fast paced and creative work environment moving independently from one task to another.
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Makes sound decisions within limited time frames and always conducts business in a professional manner and has demonstrates ability to work cooperatively and effectively with others on an individual and team basis.
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This position may require travel, therefore, will be exposed to weather and road conditions.
Education
Bachelors Degree strongly preferred
Certification / License
Certification in EPIC, coding, revenue cycle management AND/OR project management certification strong preferred.
Experience
Preference for individuals with project management experience within revenue cycle OR > 1 year experience in a clinical care as a RN, APP, or similar, including direct support of physicians and APPs.
Health Information at Advocate Aurora
Aurora Health Care is the largest health system in Wisconsin and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. The state’s largest private employer, the system serves patients across 17 hospitals, more than 70 pharmacies and more than 150 sites of care. Aurora Health Care, in addition to Advocate Health Care in Illinois and Atrium Health in the Carolinas, Georgia and Alabama, is now part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.
