HIT Site Coordinator
Job ID:
R177976
Shift:
1st
Full/Part Time:
Full_time
Pay Range:
$43.30 – $64.95
Location:
Aurora St Lukes Medical Center – 2900 W Oklahoma Ave
Milwaukee, WI 53215
Benefits Eligible:
Yes
Hours Per Week:
40
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Schedule Details/Additional Information:
Salaried, Monday-Friday Oncall/After Hours as needed.
Coordinates HIT Support Services service offerings and team members activities within assigned sites. Manages clients’ expectations and establishes positive working relationships. Responds to complex, escalated inquiries and oversees the work of others to ensure that projects are conducted effectively. Serves as primary escalation of site safety, project, and support concerns. Manages site downtime communication. Serves in a leadership function in assigned sites. Provides planning and support consulting services to ensure the maximization of new and existing investments. Prioritizes and assigns tasks to ensure that the site-based team’s resources are used effectively and that work schedules and targets are met. Develops strategic relationships with site executives at assigned sites
Ensures that technology problems and service requests are resolved in accordance with service level objectives and information system policies. Analyzes performance metrics and seeks opportunities to improve efficiency, cost or user effort in service offerings. Effectively communicates technology changes and outages to impacted business users. Facilitates downtime activities for planned and unplanned events. Acts as HIT support escalate for site leadership.
Fosters productive relationships with site leadership to stimulate partnership and elicit a positive image of information systems. Interacts regularly with site executives, service line and operational leaders to collect and prioritize new business needs, relevant issues or adoption barriers. Works with clients to understand business problems and gathers requirements to apply existing solutions; collaborates with engineering and HIT application owners where appropriate. Provides guidance on prioritizing initiatives as needed. Champions Project Management Office (PMO) methodologies and ensures adherence.
Acts as a liaison of technology, recognizing opportunities to better leverage and improve adoption of existing solutions to solve business problems. Collaborates with core application owners to develop site metrics on adoption of core application product lines and creates adoption strategies for site gaps and opportunities. Provides new associate on-boarding that includes relevant core and site application education and training.
Ensures that core applications and local site training is available and staff maintains competency. Preserves a culture of sustained learning that requires staff to continuously discover and learn new technology advancements. Assists leads with staff on-boarding process to ensure expedited productivity. Provides input to the manager on staff performance. Helps to maintain a high performing organization by holding team members accountable for the departmental expectations on daily operations and project work.
Provides direction about assigned applications that describe the future of scope changes, adoption strategies, product releases, operational maintenance or retirement/transition to core. Fosters positive relationships by serving as the point of contact within the site for technology vendors to best understand product roadmaps, ensure consistent support performance and maximize benefits for organization. Partner with other HIT teams and operational leaders to prepare plans (cost estimates, schedules, budgets, resource requirements) and to identify and mitigate deployment issues and risks. Collaborates with local site leadership and stakeholders on change management strategies.
Participates in technical support for end users in assigned site(s). This includes device support, application support, application management, environment management and database management. Ensures applications and devices are functioning at optimal level, are being fully utilized and end-user needs are met. Provides expert-level oversight of the enterprise standards and site HIT environment.
Scheduled Hours
Licenses & Certifications
None Required.
Degrees
Bachelor's Degree (or equivalent knowledge) in Information Technology or related field, or
Bachelor's Degree (or equivalent knowledge) in Business or related field.
Required Functional Experience
Typically requires 5 years of experience in information technology.
Knowledge, Skills & Abilities
Demonstrated project management experience.Excellent analytical, technical, and problem-solving abilities.Excellent verbal and written communication skills.Proven systems implementation experience.Strong decision-making abilities.Excellent team player.Customer service orientation.
Information Technology at Advocate Aurora
Aurora Health Care is the largest health system in Wisconsin and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. The state’s largest private employer, the system serves patients across 17 hospitals, more than 70 pharmacies and more than 150 sites of care. Aurora Health Care, in addition to Advocate Health Care in Illinois and Atrium Health in the Carolinas, Georgia and Alabama, is now part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.
