Legal Operations Specialist

The Legal Operations Specialist/Manager is a generalist role that supports the legal department by executing operational processes, managing legal systems, and ensuring efficient workflows. This role is critical in maintaining day-to-day operations and supporting strategic initiatives in the legal department.

Major Responsibilities:

Serve as the primary administrator and subject matter expert for core legal technology platforms, including contract lifecycle management, matter management, and e-billing systems. Ensure optimal system configuration, user access controls, and ongoing maintenance to support legal team operations. Develop and implement data governance protocols to maintain the accuracy, consistency, and security of legal data across platforms. Conduct regular audits and reconciliations to identify and resolve data integrity issues.

Lead initiatives to evaluate and enhance legal department workflows, identifying opportunities for automation and efficiency gains. Collaborate with legal and business stakeholders to document current processes and design future-state solutions. Monitor key performance indicators and operational metrics to assess the impact of implemented improvements. Support change management efforts by facilitating adoption of new tools and processes.

Develop and deliver training programs for legal team members and business users on legal systems and processes. Create and maintain user guides, SOPs, and reference materials to support consistent system usage and compliance. Manage the legal department’s knowledge repository, ensuring content is current, searchable, and aligned with business needs. Coordinate onboarding support for new legal team members, including systems access and training.

Act as a liaison between the legal department and cross-functional teams such as IT, Finance, Procurement, and HR. Facilitate resolution of system-related issues and process bottlenecks by coordinating with internal stakeholders. Participate in cross-functional projects and initiatives that impact legal operations, providing subject matter expertise. Communicate effectively with stakeholders at all levels to ensure alignment and transparency.

Support legal vendor onboarding, including compliance checks, system setup, and documentation management. Maintain vendor records and assist with performance tracking and relationship management. Provide operational support for department initiatives, events, and reporting needs. Assist with budget planning and resource allocation for legal operations activities.

Manage legal invoice intake, review, and processing in coordination with the e-billing system and Finance team. Track legal spend against budget and provide regular reporting to department leadership. Identify cost-saving opportunities and support implementation of billing guidelines and controls. Respond to inquiries related to invoice status, payment issues, and budget variances.

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Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor's Degree in Business or related field.

Experience Required:

• Typically requires 5 years of experience with legal project operations and management in-house or at a law firm (preferred).

Knowledge, Skills & Abilities Required:

• Knowledge in the use of project and program management methodologies and tools.
• Computer skills in Microsoft Office Suite
• Excellent interpersonal and oral and written communication skills to effectively form collaborative relationships and work with staff at all level of the organization.
• Ability to coordinate a variety of projects and tasks simultaneously.
• Proficient in the use of project management methodologies, tools and processes.
• Ability to learn and understand business processes quickly and the overall impact projects have on the business needs of the organization.

Physical Requirements and Working Conditions:

• Position requires travel and is therefore exposed to road, weather, and normal travel hazards.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.