Business Office Representative Lead – Advocate Health Remote FT Days

You must live in one of the following states to be considered for this remote opportunity – AK, AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

Major Responsibilities:
Responsible for the direction, scheduling and training of the business office associates in HTM. Provides input into performance evaluations, assignments and work activities of the team.

Ensures all invoices are entered into AP system. Reconciles invoice (or contracted service reports), PO line items, and receipts prior to coding and authorizing payments. Documents and escalates variances with internal resources and vendors per department procedures.

Processes HTM purchase requisitions of goods, services, and contract pools into purchase orders per departmental workflow, including obtaining proper levels of approval authority. As needed, trains front-line team members, suggests alternative sourcing, provides requestor updates to order status and escalates, coordinates with A/P to vet new vendors, ensures HTM compliance with preferred supplier vendor policies, and manages updates to purchase orders.

Responsible for receipt & dispatch of customer service requests & other inquiries through the CMMS work order system and/or via phone. Includes monitoring and recording internal resource availability, call escalation, and vendor management/scheduling

Provides SharePoint and CMMS data entry and updates under direction of an HTM leader. Compiles reports. Coordinates meeting planning and event logistics. Other duties as assigned.

Education/Experience Required:
Level of Education: Associate’s degree in business, accounting or related field or 7+ years of related experience Years of Experience: 7+ years equivalent office management experience

Knowledge, Skills & Abilities Required:
• Ability to coordinate team activities including scheduling team members, directing work activities and identifying needed resources to complete work activities. • Strong coaching abilities required to train and build competencies for established job instructions. • Excellent communication skills and understanding of basic medical equipment terminology in order to interpret problems described by service requesters. • Ability to enter and retrieve data from selected software packages such as CMMS work order systems, SharePoint sites and libraries, and invoicing applications as required for daily work activities. • Effective use of Outlook, excel and other business software. • Demonstrates accuracy, thoroughness, and orderliness in performing job duties. • Ability to work independently and as part of a team. • Excellent customer service and communication skills. • Ability to prioritize multiple, simultaneous work requests. • Strong interpersonal, organizational and customer service skills. • Ability to maintain a calm, professional demeanor under pressure exhibiting effective crisis management skills.
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Physical Requirements and Working Conditions:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.