Manager Clinical Operations – Emergency Department

Major Responsibilities:

A. Planning, management, implementation and evaluation of operations/services to ensure quality, efficiency and cost effectiveness.

• Participates in short and long term planning. Analyzes and plans for the needs of the area.
• Establishes staffing requirements. Plans for the appropriate utilization of human resources.
• Monitors quality of patient care and patient satisfaction; oversees implementation of measures to improve both.
• Facilitates care delivery in conjunction with the patient focused model.
• Supports and facilitates case management practice in conjunction with Advocate Trinity Hospital protocols.
• Develops and implements policies and procedures to assure effective and efficient operations consistent with Trinity/Advocate Health Care philosophy, policies, and procedures.
• Ensures compliance with all regulatory agency standards, i.e., federal, state, city, Accrediting Organization, IDPH, and all hospital policies and procedures.
• Promotes patient safety by reporting of issues through established channels and participating as requested in safety initiatives.
• Develops and incorporates Performance Improvement projects.
• Ensures that standards of practice are developed, implemented, and evaluated in conjunction with monitoring and evaluation activities within the area.
• Conducts special projects and studies related to area activities, goals or objectives.
• Assumes 24 hour responsibility for assigned areas of operation.
• Assumes responsibility for divisional coverage as necessary.

B. Preparation and administration of budgets to ensure adequate personnel, Facilities, and supplies.

• Plans and administers an annual budget, and monitors budgetary expenditures, reports and justifies variances on an ongoing basis.
• Assures efficient utilization of staff, supplies maintained in the area.
• Identifies inventory levels and costs of supplies maintained in the area.
• Develops new and expanding program proposals with cost/budget implications.
• Completes forecasting for upcoming and long-term budgets
• Develops major equipment purchase proposals.
• Assists with the development of feasibility studies.

C. Responsible for the selection, development, motivation and evaluation of staff.

• Recruits, selects, mentors and motivates direct reports to achieve departmental, professional and personal goals and objectives.
• Ensures that all staff is evaluated and performance reviews are completed in a timely manner.
• Coordinates recruitment activities. Facilitate and promote retention strategies.
• Assesses educational needs of the staff and facilities education opportunities.
• Assists individuals with identifying professional goals and provides opportunities to achieve those goals.
• Ensures an adequate orientation program for staff.
• Implements and coordinates disciplinary procedures.
• Monitors and facilitates the resolution of performance and/or other employee relations issues.
• Facilitates staff meetings relating to unit, divisional, hospital and corporate activities.
• Ensures Associate Satisfaction issues are addressed

D. Maintenance of effective working relationships with internal and external contacts.

• Collaborates with physicians, management and other health care professionals to assure delivery of quality care, patient satisfaction and continual use of area service.
• Participates in Committees (Program Evaluation, Customer Service, Clinical Operations).
• Actively participates in hospital committees and projects (PI projects, hospital projects, etc.)
• Networks with peers to assure that administrative and clinical standards integrate with department and hospital services.
• Networks with professionals at other health care facilities for clinical standards.
• Coordinates activities with various other hospital departments to ensure patient satisfaction as well as cost-effectiveness.
• Provide support for patient/family and/or significant other in adjustment to disability.
• Demonstrate compliance with professional ethical codes of conduct and the Advocate Ethical Code of Conduct Policy and Procedure.

E. Responsible for personal and professional growth and development.

• Keeps abreast of current standards of care via literature, educational events, internal and external resources and internal/external networking.
• Maintains memberships in professional and community organizations.
• Participates in activities to enhance professional growth by involvement in professional organizations and continuing education.
• Completes required contact hours based on FTE status within timeframe.

Licensure, Registration, and/or Certification Required:

• Current Licensure in State of Illinois
• CPR certification
• ECG Interpretation
• ACLS Certification

Education Required:

• Bachelors’ Degree in Nursing

Experience Required:

• 3-5 years of previous management experience preferably in an emergency room setting.

Knowledge, Skills & Abilities Required:

• Maintain stroke educational requirements
• Understand and applies Trinity philosophy
• Ability to live the values of Trinity Hospital
• Appropriate clinical skills
• Ability to cooperate well with others
• Basic management skills
• Knowledge of computer software applications
• Ability to travel throughout the Advocate service area.
• Flexible hours.
• Resilience and flexibility to deal with a changing environment.
• Ability to work under stressful conditions and in difficult situations.
• May be exposed to hazardous materials and life-threatening diseases.