VoIP Tech

Major Responsibilities:

• Adhere to telecommunications policies as needed to maintain the security and business continuity of the Advocate Aurora Health enterprise VoIP telecommunications network.
• Installs and tests new and existing VoIP telephone and voice mail components in accordance with applicable codes, standards and department policy.
• Executes service ticket requests for any telephony service requests.  Completes all necessary purchase orders for needed parts by working with vendors and outside sales personnel.
• Responsible for port activation, connectivity, testing and user placements according to available physical infrastructure.
• Provides small station wiring requests, performs wire cross-connecting and patch panel data connectivity to the VoIP telephony system.
• Participates in design, documentation, testing, consulting, and modification of telecom systems (hardware, operating system, applications) to meet specific business communication needs.
• Troubleshoots and identifies telephone troubles.  Replaces defective telephone set hardware.  Makes appropriate software changes to telephony systems to correct problems.
• Documents all repairs and installations.  Maintains records for repair of the associated equipment, maintaining the appropriate database for inventory, directory and diagrams.
• Provides quality customer service, manages client expectations and establishes positive working relationships.

Licensure, Registration and/or Certification Required:

None Required.

Education Required:

• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.

Experience Required:

• Typically requires 2 years of experience in telecommunication services that includes experiences in diagnosing and troubleshooting service issues, experience with wiring and voice mail programming.

Knowledge, Skills & Abilities Required:

• Advanced telecommunications structured wiring skills of running cable, punch downs and cross-connects. Working knowledge of structured cabling systems, house cabling and protection equipment.
• VoIP telephony programming experience required.
• Knowledge of features for telephone sets and basic telephony hardware skills for key system and telephone set troubleshooting. Advanced telephony programming experience.
• Ability to work with little to no supervision.
• Must have excellent customer service skills.
• Participate in on-call rotation.

Physical Requirements and Working Conditions:

• This is a Critical Services position. Must be able to report to remote locations during inclement weather and when public transportation is not available.
• Must be able to sit, stand, walk, lift, squat, bend, twist, drawl, kneel, climb and reach above shoulders and work at heights at various times in the workday.
• Must be able to lift and carry up to 50 lbs. at waist height a reasonable distance.
• Must be able to push/pull with 10 lbs. of force.
• Must have functional vision, speech and hearing.
• Must be able to use hands with find manipulation when using computer keyboard.
• May be exposed to fumes, odors, dust and dirt.
• May be exposed to mechanical, electrical and chemical hazards; therefore protective equipment may be worn as necessary.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.