Communications Operator Lead

Major Responsibilities:

• Acts as a resource to employees, which includes training/orienting, providing day-to-day work direction, and giving input on performance. Assigns, monitors, and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues.
• Assists with human resources responsibilities, which may include interviewing and selection of new employees, orientation, staff development, providing performance feedback, resolution of employee concerns, and employee morale.
• Monitors general department operations, establishes work schedules, issues daily work assignments and responds to request for service.
• Responds to and operates multi-function workstations, paging systems (overhead and pocket pagers), emergency hotlines and alarm devices. Connects, and directs calls to appropriate locations.
• Serves as a communication link between in-house and on-call personnel, patients, and caregivers. Communicates routine, urgent, and emergent information utilizing information binders, on-call schedules, staff listings, and department policies and procedures.
• Provides and arranges for the repairs of pocket pagers, patient room telephones, and "special needs" patient telephones.
• Monitors the timely reception of monthly call schedules from physician offices and hospital departments.
• Maintains current knowledge of department and hospital policies and procedures, answering service accounts and switchboard information through review of bulletin board postings, department handouts and attendance at staff meetings.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 3 years of experience in communications that includes experiences in answering incoming calls for a multi-line switchboard.

Knowledge, Skills & Abilities Required:

• Excellent verbal communication skills.
• Must possess independent decision-making ability.

Physical Requirements and Working Conditions:

• Operates all equipment necessary to perform the job.
• Must sit approximately 70 percent of the workday.
• Exposed to a normal office environment.
• Ability to lift up to 20 lbs. on occasion.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.