Revenue Cycle Support Clerk I

• Responsible for accurately reviewing, preparing, indexing and scanning documents at patient and batch levels.  This entails the following:  Review of documents to identify and prepare for scanning according to standard work policies and procedures, responsible for researching and verifying the correct patient account number, if necessary, prior to scanning; accurately index and scan documents to correct patient or batch level, and retrieve scanned documents as requested.
• Accurately opens, sorts and distributes all inbound and outbound mail received through various sources.  Properly use mail opening equipment to open inbound mail envelopes.  Accurately sorts mail to identify correspondence, live checks and credit cards to determine proper processing and distribution.  Ensures all outgoing mail is properly prepared and ready for daily courier pick-up.
• Responsible for the review, updating and documentation of address corrections on returned patient mail.  Review accounts to determine if a correct address is available for patient. Update address and mail out returned patient statement to correct address.  Document patient’s account according to finding.
• Responsible for the quality assurance of documents received.  Responsible to ensure printed and scanned documents are of high quality and legible.  Ensure documents are indexed in sequential order, in their entirety.  Ensure documents are kept for retrieval per departmental protocol.
• Responsible for providing front desk reception coverage as needed.  Greeting visitors and have them sign into visitor log book.  Direct visitor to appropriate area of building and team member they will be meeting.
• Responsible for completing all needed printing and/or document handling for various Revenue Cycle teams.  Once documents are printed, distribute as necessary.  Depending on the type of document printed, responsible for mailing out printed documents.
• Responsible for openly communicating with Revenue Cycle Support Lead any issues, concerns, and/or workflow challenges the team is facing.  Responsible for collaborating with Lead to determine solutions to said issues, concerns, or workflow challenges. 
• Adheres to established Advocate Aurora Health and Revenue Cycle policies, procedures, guidelines and productivity standards and responsible for maintaining personal growth and development.  Responsible to read and understand all organizational policies and departmental policies and procedures.  Responsible for understanding and adhering to the organization’s Code of Ethical Conduct in personal actions.  Comply with the policies, regulations and laws applicable to the organization’s business.

Licensure, Registration, and/or Certification Required:

• None

Education Required:

• High School Diploma or General Education Degree (GED). 

Experience Required:

• Healthcare or office setting.

Knowledge, Skills & Abilities Required:

• Good communication skills required to effectively communicate to internal and external customers.
• Ability to listen to and understand information and ideas presented verbally and in writing.
• Good customer service and organizational skills.
• Able to work independently, resilient under pressure in a fast-paced environment.
• Demonstrate strong attention to detail and accuracy.
• Basic to intermediate computer skills including proficient keyboard skills, able to use a 10-key calculator, and experience in using Microsoft Office products and/or similar applications.
• Ability to read, enter and retrieve information from multiple patient accounting systems.
• Maintain regular and reliable attendance.

Physical Requirements and Working Conditions:

• Maneuver and lift objects 10-15lbs.
• Operate all equipment necessary to perform the job.
• Physical demands my require extended periods seated or standing depending on the task.
• Environment may be loud periodically due to machinery.
• Ability to work onsite as this is not a remote position.  Would work in an office setting.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.