Quality Improvement Coordinator

Leads and supports the implementation of quality improvement initiatives for assigned primary care practices/clinics. Applies project management, quality, and safety improvement frameworks, methodologies, and tools, evidence-based and/or best practice, and statistical theory and tools for data analysis. Drives achievement of AAH’s strategic imperative of top decile performance in quality, safety, service, and cost-effective patient care while demonstrating compliance with regulatory agencies. Upholds all AAH Team Member Behaviors while performing their responsibilities.

Major Responsibilities:

• Provides leadership and consultative services to assigned departments and customers within the organization in performance management and quality improvement activities. Identifies opportunities for improvement, makes recommendations for change, and leads the implementation of evidenced based and best practices to meet established goals. Applies effective leadership styles in diverse circumstances.
• Plans and leads moderately complex projects, ensuring on-time delivery with high quality and coordination of resources. Coordinates, facilitates, implements, and participates in quality improvement initiatives in assigned geographical areas. 
• Applies AAH quality and high reliability improvement frameworks, methodologies, and tools, evidence-based practice, and data analysis to achieve optimal outcomes.  Uses statistical techniques to analyze and display clinical data using measurement tools and system.  Assists in the development and enhancement of tools for accurate data collection and quality improvement initiatives.  Reviews and analyzes quality data for accuracy, patterns, and trends.  Drives development of improved Electronic Health Record tools to support Quality improvement initiatives in collaboration with key functional departments and leadership. Conducts chart reviews, audits, surveys, and uses other data collection methodologies as indicated.
• Ensures all key stakeholders receive consistent communication across departments and sites. Communicates findings and analysis of record reviews, audits, surveys, and other data to process owners and stakeholders.
• Uses sophisticated analytical thought to guide problem solving and identify innovative solutions.  Maintains awareness of and notifies leadership of actual or potential risk situations. Meets individually with providers and staff to assist with problem-solving, recommend and facilitate improvement strategies.
• Recognizes emerging conflicts and uses effective techniques to ameliorate or escalate to appropriate leadership for resolution.
• Promotes cross-departmental communication, collaboration, and performance improvement. Coordinates collaborative efforts. Manages multidisciplinary quality improvement teams and projects to support the accomplishment of quality improvement initiatives and accreditation goals. 
• Researches and recommends best practice strategies to improve processes and quality outcomes and goals.  Serves as a resource to leadership and clinicians for identifying and developing programs/services to enhance quality, safety, and efficiency of operational workflows.
• Participates in the development and maintenance of educational material. Provides training/educational programs and in-services to a wide range of audience, including but not limited to large group physician meetings, office staff meetings, and on-site practice meetings, which  can include clinical and nonclinical members. Serves as a resource and mentor to colleagues with less experience.
• Coordinates and/or leads quality committee meetings using effective techniques and tools.  Maintains knowledge of most current regulatory standards, serves as a resource for and demonstrates compliance with applicable regulatory agencies

Licensure, Registration and/or Certification Required:

• None Required.

Education Required:

• Bachelor’s degree in Health Care Administration, Quality Management, or related field.

Years of Experience:

• Typically requires 5 years in health care, clinical quality improvement, project management.

Knowledge, Skills & Abilities Required:

• Knowledge of quality improvement methodologies, tools, and measures.
• Independent effective resolution of complex problems.
• Project Management methodology and tools.
• Statistical techniques to support analysis and interpretation of data.
• Ability to create reports, graphs, and other visual presentation materials, and effectively maintain statistical data.
• Analyze complex data, make inferences, and validate conclusions.
• Team and meeting facilitation techniques and tools.
• Evidence based, best practice resources. Ability to research and critique strength of evidence based and best practice recommendations.
• Conflict Management. Team Building. Ability to handle difficult situations and maintain professionalism.
• Efficient and effective physician practice operations.
• Adult learning theories and principles.
• Recognize diverse social styles and talent Strong written and oral communication skills.
• Experience with Microsoft Office Suite.
• Knowledge of health technology, health insurance guidelines and regulatory standards, as they relate to the physician practice setting.

Physical Requirements and Working Conditions:

• Ability to sit for extended periods of time.
• Exposed to normal office environment.
• Operates all equipment necessary to perform the duties of the job.