Ophthalmic Tech I

Major Responsibilities:
Direct Patient Care
7)Performs Confrontational Visual Fields looking for gross visual field defects

8)Utilizes a Tonopen to obtain intraocular pressure and administers correct eye dilating drops for adults and pediatric patients

9)Accurately read glasses on manual lensometer

10)Accurately performs corneal pachymetry, Optical Coherence Tomography, Humphrey Visual Fields testing, Potential Acuity Meter and Corneal Topography testing and bills them accurately.

1)Gathers complete HPI (history of present illness) which includes location, quality, severity, duration, timing, content, modifying factors and signs/symptoms

2)Gathers patient past ocular history, past medical history, and family ocular history

3)Performs vision assessments which includes visual acuity with and without correction on a Snellen chart, pinhole acuity and HOTV chart

4)Performs automated auto-refraction with contrast sensitivity and glare testing

5)Performs pupillary testing looking for anisocoria, afferent pupillary defects and other abnormalities

6)Performs basic extraocular muscle testing looking for restrictions

Indirect Patient Care
1)Consistently orders tests and assists the nurse or provider in communicating results according to department protocol or as ordered by physician.

2)Reports abnormal findings, patient complaints, or concerns, to Physician, or Team Lead or Supervisor or Nurse when appropriate.

3)Triages, prioritizes and completes messages, communicating information to patients in a timely manner.

4)Explains procedures and test results using language appropriate to patient’s level of understanding guided by department protocols or physician/nurse instructions

5)Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care.

Documentation
1)Provides consistent and accurate documentation of patient information, care and concerns in the EMR according to the guidelines provided in the Documentation Policy and as otherwise instructed

2)Consistently completes vouchers, referrals and requisitions with all appropriate information including medical record number and services codes or using EMR

3)Completes all patient documentation within two full clinic business days after care and/or services have been provided according to the Missing Documentation policy guidelines

Telephone Communication
1)Answers the telephone promptly within three rings, transferring calls when appropriate.

2)Utilizes outlined departmental and clinic scripting, including restating information to ensure clarity and accuracy

3)Displays a courteous, alert and pleasant tone of voice, speaking clearly and in a relaxed manner.

4)Transfers calls when appropriate, staying on the line and announcing where and why call was transferred. Exceptions to announcing the call would include when transferring to an ACD agent.

5)Communicates effectively with internal and external customers.

Time Management
1)Consistently watchful of patient flow by keeping rooms clean, stocked and available and maintains adequate inventory.

2)Consistently checks equipment and trays for proper functioning and availability in busy times.

3)Demonstrates flexibility by performing additional duties under the direction of licensed nursing staff or the provider.

Education/Experience Required:
High School Diploma or GED equivalent. 1 year Healthcare and/or Ophthalmic experience.

Knowledge, Skills & Abilities Required:
Good communication skills Ability to type a minimum of 20wpm preferred.
CPR Certification within 90 days.

Physical Requirements and Working Conditions:
Must be able to successfully complete clinic-based training for all associates. Ability to work with all levels of personnel. Ability to work under stressful situations. Frequent periods of extended standing and sitting. Possible lifting and assisting of patients.
If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.