Communication Operator Lead
Job ID:
R140080
Shift:
2nd
Full/Part Time:
Full_time
Pay Range:
$19.45 – $29.20
Location:
Aurora St Lukes Medical Center – 2900 W Oklahoma Ave
Milwaukee, WI 53215
Benefits Eligible:
Yes
Hours Per Week:
40
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Schedule Details/Additional Information:
Monday – Friday 12pm – 8:30pm, with flexibility to start earlier or end later. Weekend on call rotation
Coordinates the day-to-day workflow and provides work direction to Communications Operators. Coordinates department scheduling and training, assuring performance standards and department policies and procedures are followed.
Acts as a resource to employees, which includes training/orienting, providing day-to-day work direction, and giving input on performance. Assigns, monitors, and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues.
Assists with human resources responsibilities, which may include interviewing and selection of new employees, orientation, staff development, providing performance feedback, resolution of employee concerns, and employee morale.
Monitors general department operations, establishes work schedules, issues daily work assignments and responds to request for service.
Responds to and operates multi-function workstations, paging systems (overhead and pocket pagers), emergency hotlines and alarm devices. Connects, and directs calls to appropriate locations.
Serves as a communication link between in-house and on-call personnel, patients, and caregivers. Communicates routine, urgent, and emergent information utilizing information binders, on-call schedules, staff listings, and department policies and procedures.
Provides and arranges for the repairs of pocket pagers, patient room telephones, and "special needs" patient telephones.
Monitors the timely reception of monthly call schedules from physician offices and hospital departments.
Maintains current knowledge of department and hospital policies and procedures, answering service accounts and switchboard information through review of bulletin board postings, department handouts and attendance at staff meetings.
Scheduled Hours
Full time 80 hours every two weeks
Mon – Fri 11am-7:30pm, with flexibility to start earlier or later if needed. Weekend on call rotation
Licenses & Certifications
None Required.
Degrees
High School Graduate.
Required Functional Experience
Typically requires 3 years of experience in communications that includes experiences in answering incoming calls for a multi-line switchboard.
Knowledge, Skills & Abilities
Excellent verbal communication skills.Must possess independent decision-making ability.
Information Technology at Advocate Aurora
Aurora Health Care is the largest health system in Wisconsin and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. The state’s largest private employer, the system serves patients across 17 hospitals, more than 70 pharmacies and more than 150 sites of care. Aurora Health Care, in addition to Advocate Health Care in Illinois and Atrium Health in the Carolinas, Georgia and Alabama, is now part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.
