Supervisor – Hospice Supportive Care Clinical Operations

Major Responsibilities:

• Promotes an environment conducive to the delivery of quality patient care. Assist with chart audits and assure action is taken. Identifies trends in audits and communicates results to Manager and team.
• Assures field supervisory visits are accurately completed according to agency policy as necessary.
• Provides direction to the staff with clear responsibility for the coordination of resources to efficiently support day to day operations.
• Monitors and assures staff productivity according to established targets on a daily basis. Assures timely correction of charting deficiencies that impact revenue cycle and clinical operations by field team members.
• Monitors and assures reliability of clinical assessments, tracks and remedies variances in outcomes and adverse events, monitors productivity and on-call utilization and makes recommendation to one up.
• Participates in the orientation of staff through on-going direct teaching, coaching, observation, review and precepting of staff. Assesses educational needs of clinical staff and assists in development and facilitation of in services for staff.
• Coordinates and ensures 24 hour availability of field staff services and rotates in on call with manager.
• Conduct tracers/joint visits and provide on-going feedback to staff.
• In collaboration with the manager, conducts ongoing process improvement.
• Ensure accurate, timely and thorough OASIS data cycle time.
• Works collaboratively with operational staff and other leadership to ensure growth and maintenance of established patient and referral relationships.
• Establishes and maintains quality standards, continually evaluating work flow and processes.
• Develops collaborative and cooperative relationships with customers, physicians, community organizations and entities of Advocate Aurora Health at Home.
• Assists in Field Team Interview/Hiring and Selection.

Licensure:

• Nurse, Registered (RN)

Education/Experience Required:

• Bachelor’s Degree in Nursing
• Typically requires 5 years of experience in clinical nursing and hospice. Prefer 1 year of supervisory experience in management of staff and budgets
• License issued by the state in which the team member practices

Knowledge, Skills & Abilities Required:

• Must possess and provide proof of a valid Driver License issued by the state of Wisconsin or Driver License issued by the state of Illinois, and a registered, functional car with adequate insurance coverage. Must have thorough understanding of home health or hospice regulations, reimbursement and care requirements. Strong verbal and written communication skills. Demonstrates an ability to organize, plan and delegate work effectively an efficiently. Demonstrates an ability to resolve conflict, motivate staff and interact with superiors, peers and subordinates in a direct and professional manner. Demonstrates an ability to solve problems and make independent judgements and decisions based on experience and good judgement.

Physical Requirements and Working Conditions:

• This position requires travel, therefore, will be exposed to weather and road conditions. Operates all equipment necessary to perform the job. Exposed to a normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.