Mgr Nurse-Operating Room Svc

• Patient Satisfaction
  •     1)Implement strategies to assure that associates understand when and how to implement service recovery and track service recovery issues to reduce their reoccurrence.
  •     2)Achieve goals established by system and site regarding patient satisfaction.
  •     3)Utilize an evidence based practice to improve care processes, structures, and measurement of client-centered outcomes and satisfaction.
  •     4)Consistently review patient satisfaction data and reward and recognize associates who are achieving results.
  •     5)Review annual statistical data regarding the ethnicity of the population served on the unit. Develop and implement a plan of care which fosters a non-discriminatory climate in which care is delivered in a manner that is culturally sensitive and that is reflective to the cultural diversity that exists within the patient population.
  •     6)Implement strategies to assure that all associates understand and support organizational standards of behavior, methods for communicating key messages and methods which serve to increase patient satisfaction.
• Associate Satisfaction
  •     1)Manage the recruitment and selection of high quality staff and maintain adequate staffing and appropriate work assignments.
  •     2)Provide supervision of associates and accept accountability for services provided on the unit.
  •     3)Develop and implement methods to recognize associate accomplishments program.
  •     4)Consistently round on associates to role model positive behaviors, monitor morale, follow-up on organizational initiatives, reduce barriers between administration and staff and improve associate retention.
  •     5)Follow established processes for receiving and resolving employee complaints and concerns.
  •     6)Facilitate participation of staff in nursing and organizational policy formulation and decision making and support staff involvement in shared governance activities at both the unit and house wide level.
  •     7)Involve staff in short and long term unit planning and analysis of needs of unit associates.
  •     8)Conduct timely performance reviews of all staff in which peer review is a mandatory component of the evaluation process for all associates.
  •     9)Develop and mentor associates to create and support a professional practice environment based on principles of shared governance.
  •     10)Model service and leadership consistent with nursing and organizational strategic goals.
• Clinical Excellence
  •     4)Support staff in participation of quality improvement activities through established systems to include but not limited to, unit-based shared governance council, Surgical Value Stream and related RIE groups, FMEA, etc.
  •     5)Promote evidence based practice by supporting staff to develop and utilize clinical guidelines, clinical pathways and clinical care policies and procedures that are based on current research.
  •     6)Assist and support staff in developing and maintaining competency through orientation, internships, educational offerings, workshops, interdisciplinary professional meetings and self-directed learning. Maintain and analyze data to assure that staff development activities offered on the unit is of high quality and meet the needs of unit staff.
  •     7)Encourage staff to seek additional knowledge and skill by pursing formal education, certification, and other professional development opportunities and participation in professional organizations.
  •     8)Foster a climate conducive to educational experiences for associates and students.
  •     9)Promote an understanding and effective use of organizational, management, and nursing theories and research.
  •     10)Contribute to the advancement of nursing theory, professional research and scholarly activities.
  •     1)Ensure compliance with IDPH, Accrediting Organization, DNV, AORN and other licensing/accrediting bodies and agencies.
  •     2)Develop an annual plan to address quality improvement issues.
  •     3)Analyze and use benchmarkable data from internal and external sources to identify opportunities for improvement.
• Growth
  •     1)Actively participate in hospital committees, meetings and projects.
  •     2)Network with professionals at other health care facilities for clinical standards and innovations.
  •     3)Prepare business plans and financial feasibility studies for special administrative assignments as requested.
  •     4)Partner with local community organizations and schools to attract students to careers in health professions.
  •     5)Research literature, identify best practices, engage physicians in planning activities and attend specialty workshops in order to identify future trends in healthcare and opportunities for growth.
• Financial
  •     1)Participate in budget planning in collaboration with the department director, the business manager and advocate for appropriate fiscal and human resources to accomplish the work and goals of the nursing department.
  •     2)Monitor unit productivity levels and workforce design to ensure proper resource utilization and role delineation.
  •     3)Identify areas for improved operational efficiency and involve staff in the development of new processes through the various LEAN activities.
  •     4)Develop and maintain OI boards in unit.
  •     5)Conduct unit meetings to improve communication of financial and operational information and strategic planning.
  •     6)Ensure appropriate use of IS systems to capture charges and monitor trends.
  •     7)Analyze monthly financial, operational and budget variance reports to assure that financial goals are achieved.
  •     8)Initiate cost containment activities and monitor Value Stream outcomes.
  •     9)Participate in Core Team Meetings.
• Physician Partnership
  •     1)Collaborate with physicians and members of other departments and disciplines in the development, implementation and evaluation of programs and services to meet the needs of the department population.
  •     2)Work closely with physicians to develop and implement strategies to resolve complaints and concerns.
  •     3)Partner with physicians in the development and enhancement of clinical programs.
  •     4)Consistently round for outcomes with physicians.
  •     5)Actively participate in physician meetings and committees as assigned.
• Accountability B -Associate Satisfaction cont…
  •     1)Identify and advocate for adequate resources for associates so that desired outcomes are achieved.
  •     2)Monitor associate satisfaction results and create systems to respond to trends.
  •     3)Achieve goals established by system and site regarding associate satisfaction.
  •     4)Monitor associate turnover and vacancy and develop and implement recruitment and retention strategies.
• Accountability C – Clinical Excellence cont…
  •     1)Promote the development and implementation of inter and intra-disciplinary research by associates.
  •     2)Create a non-punitive culture of patient safety adherent to national patient safety initiatives.
  •     3)Monitor productivity, case mix, and benchmarkable data to establish staffing requirements and secure appropriate staffing on a consistent basis

Licensure:

• Nurse, Registered (RN)

Education/Experience Required:

• Masters Degree Req’d • Bachelors Degree Req’d (Either the Bachelors or Masters Degree must be in Nursing) • 5yrs health care mgmt experience

Knowledge, Skills & Abilities Required:

• Excellent management skills including ability to work well with others, team building skills, communication and presentation skills. – Ability to succeed in a changing environment and handle multiple responsibilities. – Knowledge of strategic planning, marketing and business development. – Strong drive to achieve superior results.
• – Current RN license in the State of Illinois.

Physicial Requirements and Working Conditions:

• Special Job Characteristics Requiring Accommodations: – Ability to work within a rapid changing environment. – Ability to prioritize independently and respond to multiple simultaneous requests. – Ability to work under stressful conditions and in difficult situations. – Ability to recognize needs and behaviors of specific age groups of patients treated.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.