Manager of Outpatient Surgical Services

Major Responsibilities:
A. Achievement of synergistic outcomes through a team approach to the management of perianesthesia services
1)• Provide information and problem-solving skills within respective area of process ownership (i.e., staff operations, clinical continuity and outcomes.) • Demonstrating effective communication skills to establish and foster team relationships which promote outcomes that improve and enhance surgical services. • Making and supporting team decisions through individual behaviors and process management that support team directions over individual interests. • Establishing team priorities and goals based on objectives, goals, tactics and strategies of the division, organization and system at large. • Utilizing continuous quality improvement methods and models as the process for team outcome achievement. • Acting on behalf of team members in their absence to support consistency of processes.

2)Promote a customer-driven culture through team strategies anchored in continuous quality improvement by: • Supporting behaviors reflective of Advocate’s values. • Addressing quality, efficiency and continuity of perioperative care for patients and family across the service. • Assuring that staff operations are consistent with a customer-driven culture, to meet and exceed the expectations of our customers. • Utilizing customer feedback as the basis of planning, continuous quality improvement measures by embracing complaints as opportunities. • Responding to immediate customer needs and expectations, involving respective staff in the development and implementation of the solution. • Obtaining outcome measures on customer-focused data sources that indicate processes are in control and improving. • Utilizing resources such as the public relations department to meet customer informational needs

3)Operationalize team cohesiveness when working with all staff members who provide perioperative services by: • Practicing leadership behaviors through role-modeling, coaching and mentoring. • Displaying problem-solving, decision-making, decision-sharing and conflict resolution behaviors when interacting with staff. • Addressing collectively, the resource needs of the staff in each respective process ownership area to improve operations and support staff morale. • Working with staff on all three shifts for the purpose of assessing and evaluating staff compliance and needs related to team strategies and areas of process ownership

B. Ownership of processes affecting clinical continuity, patient care outcomes, and staff education within and across all clinical surgical patient care areas.
1)measures that address customer engagement, staff Perform ongoing assessment of clinical processes and their subcomponents. • Design improved processes that enhance value added activities while minimizing quantity of process steps. • Evaluate effectiveness and efficiency of processes designed through outcome and financial issues. • Communicating existing and redesigned clinical processes and their effectiveness to team members and staff through informal and formal reporting mechanisms. • Addressing appropriateness and efficiency of clinical processes across each clinical area which affect patient care outcomes and customer service including, but not limited to: – Preoperative preparation. – Transportation of patients. – Information to family. – Preparation of anesthesia block supplies. -Scheduling start times, – Processing of nursing documentation. – Inter and intra unit communication systems regarding patient care. • Structuring the clinical environment and the processes within clinical care demands to meet regulatory requirements and clinical care demands. • Involvement in hospital wide and division wide programs affecting clinical quality and outcomes.

2)Serve as the liaison to other departments and units regarding issues of perianesthesia continuity and clinical effectiveness and efficiency by formal and informal interaction with such areas as: • Outpatient day surgery • Outpatient PACU • Department of Anesthesiology • Inpatient surgical services* Inpatient Units caring for perioperative patients (surgical, orthopedics, etc.) • Cancer Institute* Neuroscience Institute* Bone and Joint Institute* Heart and Vascular Institute* All other outpatient departments.

3)Promote patient/visitor safety practices and management of risk through activities with: • Patients • Staff • Epidemiology • Auxillary • Religion and Health • Biomedical engineering • Facilities • Risk Management • Human Resources

C. Promotion of own professional development within the areas of leadership, teamwork, clinical continuity and outcomes based on education, information and feedback.
1)Act on feedback from a variety of sources to correct and improve individual performance.

2)Utilize peer review process, developmental planning, annual goal setting, and performance review mechanism target and document individual progress on at least an annual basis.

3)Interact with peers within and across structural boundaries to promote network development (e.g., forums, councils, C.Q.I. teams, hospital management group, division and department meetings.)

4)Perform methodologies learned at internal and corporate educational sessions relevant to own accountabilities and activities (i.e., leadership, teamwork and clinical continuity and outcomes).

5)Attend, independently, at least one external educational session that promotes leadership expertise in the area of perioperative clinical continuity and outcomes.

6) Maintain a membership in at least one professional organization annually.

7)Demonstrate actions in stressful, critical or difficult situation that exemplifies a professional and competent demeanor.

8)Demonstrate initiative to establish realistic and measurable self-improvement goals based on performance feedback and own developmental needs related to areas of job requirements and process ownership

9)Meet with Director at least monthly to apprise the current status and individual performance in area of process ownership to: • Demonstrate achieved results. • Display outcome measures of activities in progress. • Present alternative solutions when progress is affected.

Licensure:
Nurse, Registered (RN)

Education/Experience Required:
Bachelor's Degree in Nursing (BSN) and Masters Degree any field OR Bachelors Degree any field with a Master's Degree in Nursing (MSN) required

Knowledge, Skills & Abilities Required:

• 2+ years of previous management experience focused in surgical services
• 4+ years of clinical RN experience in a surgical services setting.
• RN Licensure in State of Illinois.
• Strong organization, planning and delegation skills.

JOB CHARACTERISTICS

• Strong leadership qualities; leading by example and by mentoring leadership at the staff level.

• Strong teamwork abilities; including ability to effectively communicate within groups on a 1:1 basis and the ability to work in both private and cluster setting.

• Ability to communicate with the medical staff and other people of diverse backgrounds.

• Ability to function in acute, critical and stressful clinical and managerial situations.

• Willing to work with exposure common to a surgical setting including, but not limited to body fluids, waste, chemicals, radiation, hazardous materials, anesthetic agents and life-threatening diseases, Must be able to role model safe and effective behaviors to staff regarding these exposures.

• Ability to provide temporary nursing care in perioperative units as relief and to work various shifts and days to assess and evaluate effectiveness of staff and operational effectiveness as needed.

• Strength and dexterity to move patients, handle equipment and to move quickly from clinical unit to clinical unit to fulfill job responsibilities.

• Emotional resiliency and flexibility to deal with organizational changes and changing environments and stressful situations.

• Ability to work in an environment with multiple sensory stimuli, with ability to prioritize and respond to these stimuli in an organized and professional manner. • Ability to physically respond to fire, trauma and disaster and other codes in the perioperative setting and non-adjacent locations.

• Ability to travel to other hospital sites, corporate settings and seminar locations as deemed necessary.