Financial Advocate
Job ID:
R156882
Shift:
1st
Full/Part Time:
Full_time
Pay Range:
$22.50 – $33.75
Location:
AAO Oak Brook – 2025 Windsor Dr
Oak Brook, IL 60523
Benefits Eligible:
Yes
Hours Per Week:
40
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Schedule Details/Additional Information:
This position requires extensive phone interaction with customers in the IL market.Location: RemoteDays/Hours: Monday – Friday 9am-5:30pm
Exceptional customer service skills are required. Position Requirements: High School Graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED). Typically requires 2 years of experience in Patient Access health care insurance industry or in a customer service setting. Ability to communicate clearly and proactively to management about issues involving customer service and process improvement opportunities. Ability to articulate explanations of HIPAA and EMTALA regulations as they relate to all patient interactions within the operational flow involving the Financial Advocate either virtually or in person. Has solid knowledge of how various types of insurances operate related to denials and appeals processes. Basic medical coding knowledge. Understanding of insurances billing and denials Ability to use a combination of scripted notes and clear written communication when documenting in patients` accounts. This position requires travel therefore will be exposed to weather and road conditions. Operates all equipment necessary to perform the job. Exposed to a normal office environment. Must be able to sit a majority of the workday Occasionally lift up to 10 lbs. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Purpose: Acts as a liaison between health services and the consumer to provide education on costs funding possibilities and payment options. Educates consumers on the cost of care and assists them in the planning and management of their financial responsibility. Prescreens self-pay patients to determine if they are eligible for coverage
Advocate Health Care is the largest health system in Illinois and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. One of the state’s largest private employers, the system serves patients across 11 hospital locations, including two children’s campuses, and more than 250 sites of care. Advocate Health Care, in addition to Aurora Health Care in Wisconsin and Atrium Health in the Carolinas, Georgia and Alabama, is now a part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.
