Manager Business Operations – Metro Milwaukee

Facilitates the management of projects and provides assistance to the management team in the area of cost management, budgeting, inventory control and program development in order to enhance operations and improve services contribution margin; supports both market group and system initiatives.

Major Responsibilities:

• Coordinates and facilitates all aspects of project management including resource management, setting and maintaining deadlines and milestones, assigning responsibilities, and coordinating efforts of all departments involved including vendor responsibilities and communication.
• Facilitates specific projects including acquisition of capital, information services, program development, and system pilot programs. Works with finance to complete the financial analysis of each project, root cause analysis, and implementing all solutions and changes to policies and procedures.
• Represents leadership on system committees and system programs, and participates in strategic system projects and goal setting. Coordinates problem resolution and solution implementation in pilot departments, expands and implements pilot programs, and facilitates changes to policies and procedures.
• Works with finance managers to facilitate projects related to new program development, including profit/loss analysis, Medicare applications, policies and procedures, operational set-up, facility planning, reimbursement, and working with physicians to acquire contract signatures for billing and reimbursement.
• Oversees all facets of the data information management system including documentation, ongoing maintenance, upgrades and implementation. Facilitates efforts of information services consultants to meet project deadlines and implementation schedules.
• Develops and implements long and short range planning tools for process improvement, which includes scheduling, productivity, marketing, capital, billing, and financial reporting. Works closely with leadership, finance and other system departments to develop tools that directly and indirectly impact the operational goals.
• Monitors department and service line financial performance. Works collaboratively with management team to identify problems, develop and implement corrective action plans, and identify and coordinate operational improvements to reduce cost and increase revenue.
• Collaborates with managers and staff to introduce and establish methods for continuous improvement and best practice. Assists in identification and coordination of projects associated with continuous improvement of daily operations, productivity, reduction of costs and increased revenues, while maintaining and increasing quality, safety and service.
• Works closely with capital equipment services to ensure a thorough review and coordination prior to the purchase of capital equipment. Works with financial planning to develop financial proformas and the impact on all capital; prepares Authorization for Expenditures (AFEs) in conjunction with the appropriate manager; responsible for follow-up and issue resolution for capital projects, facilitates payments and compliance in accordance with approved contracts, and tracks and reports project costs relative to the AFE budget.
• Works with finance and financial planning to analyze the financial impact of potential and existing programs or changes in existing programs, including research studies. Works closely with the business office to ensure maximum reimbursement of billing through the identification of proper codes; in conjunction with other departments, identifies and realizes changes in reimbursement to ensure maximum revenues.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor's Degree in Business or related field.

Experience Required:

• Typically requires 5 years of experience in a leadership role within health care, that includes developing financial budgets.

Knowledge, Skills & Abilities Required:

• Prior experience managing multiple projects and developing financial budgets for multi-department and multi-site locations.
• Excellent leadership, interpersonal communication (both oral and written), decision-making, and problem solving skills essential.
• Demonstrated ability to work effectively with all levels of management and administration.
• Must possess strong analytical and computer skills including presentation and training in a large group setting.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.