Supervisor Business Services

• Supervises the day-to-day activities of the staff to ensure a high level of productivity and patient/physician satisfaction. Provides for ample staffing and coverage within areas of responsibility. Monitors work ques and evaluates service levels according to established metrics. May have accountability for multiple locations.
• Ensures accurate compilation of patient registration information, including data related to patient demographics, third party insurance information and referral data. Ensures timely, accurate, compliant and efficient processing of claims and/or processing of authorizations to receive reimbursement.
• Initiates and implements improvements to all business offices systems and processes. Pursues and develops improved techniques to ensure quality and patient satisfaction. Supports the planning, organizing, and implementation of system changes relating to areas of responsibility.
• Functions as a liaison with providers and other departments to resolve discrepancies and work towards monthly, quarterly and year end goals.
• Communicates with patients, physicians, government agencies, insurance companies, and other staff for the purpose of patient registration, scheduling, insurance verification, insurance billing and day-to-day problem solving.
• Collaborates with interdisciplinary management to standardize policies, work standards and resolve patient issues to maximize satisfaction and ensure quality.
• In collaboration with Manager, develops, updates and implements policies and procedures to ensure safe and efficient flow of operations.
• Works collaboratively with staff, providers, and other leaders. Represents the department at intradepartmental meetings and functions.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization’s Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization’s business.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor’s Degree (or equivalent knowledge) in Business Management or related field.

Experience Required:

• Typically requires 3 years of experience in a business office for a large or multi-site physician practice that includes experiences in patient accounts, physician billing, automated patient registration, patient service, third party insurance and practice management. Additionally, requires experience in a leadership role.

Knowledge, Skills & Abilities Required:

• Demonstrated leadership, organization, and human relations skills.
• Advanced computer skills with computerized physician billing and scheduling systems, Microsoft office products, and electronic mail.
• Ability to multi-task accurately and efficiently within a large physician based health care facility with numerous specialties.
• Excellent written and oral communication skills. Ability to effectively communicate with a variety of patients, visitors, staff and leadership.
• Exceptional customer service and problem resolution skills.

Physical Requirements and Working Conditions:

• Generally exposed to a normal office environment.
• Position requires travel; may be exposed to road and weather hazards.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.