Clinician Services Support Consultant Senior

Major Responsibilities:

• Lead and mentor CSS Specialists, coordinating daily assignments across clinician orientation and project workstreams to ensure consistency and quality in deliverables.
• Oversee Epic documentation orientation for new physicians and APPs, tailoring sessions by clinician type, specialty, and location, and serving as the escalation point for support needs.
• Drive cross-functional projects in collaboration with departments like Integrity, Production Coding, and Optimization, ensuring alignment with organizational goals and clinician impact.
• Validate Epic workflows and documentation tools, leveraging clinical expertise to ensure usability, compliance, and alignment with documentation standards.
• Collaborate with clinical and operational stakeholders to refine documentation tools and orientation content, incorporating feedback loops for continuous improvement.
• Develop and present reports on orientation trends, documentation performance, and project milestones to internal and cross-functional leadership.
• Support enterprise-wide standardization by helping define and implement documentation and orientation policies across markets.
• Represent CSS in interdepartmental meetings, advocating for clinician needs and aligning documentation practices with revenue cycle and compliance goals.
• Foster a culture of service and professionalism, modeling accountability and clinician-centered support within a collaborative team environment.
• Champion continuous improvement, using data and clinician feedback to enhance orientation experiences and documentation workflows.

Licensure, Registration, and/or Certification Required:

• Certification requirement can be satisfied by either of the following: 
• Prior clinical experience as a licensed and/or certified qualified healthcare practitioner in location/area of practice. Active license/certification in clinical field not required, but beneficial AND/OR 
• Prior experience in Practice Management AND/OR 
• Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) certification, or Coding Specialist (CCS) certification, or Coding Specialist – Physician (CCS-P) certification issued by the American Health Information Management Association (AHIMA) or Professional Coder (CPC) certification issued by the American Academy of Professional Coders (AAPC) or Certified Revenue Cycle Representative (CRCR)  issued by Healthcare Financial Management Association (HFMA). 
• Individuals without a coding, revenue cycle certification or EPIC certification will be required to obtain certification within one year of employment.  

Education Required:

• Completion of advanced training in revenue cycle management through a recognized or accredited program, equivalent in scope and rigor to post-secondary education. High school diploma or GED required. 

Experience Required:

5 years of experience in healthcare, preferably in a clinical role such as RN, APP, or similar, with direct support of physicians and APPs. Must have hands-on experience with Epic EHR systems, including clinician training, workflow support, and documentation optimization OR Experience in revenue cycle, revenue management, clinical operations, or project management within a healthcare system or medical group is required. Minimum of 5 years of healthcare experience with a clinical background, preferably as an RN, APP, or similar, including direct support of physicians and APPs. Must have hands-on experience with Epic EHR systems, including clinician training, workflow support, and documentation optimization. Leadership experience in orientation, practice management, or clinical operations, with proven ability to collaborate across clinical, informatics, and revenue cycle teams, is required. 

Knowledge, Skills & Abilities Required:

• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.) or similar products and in patient accounting and billing systems.
• Ability to deal and work effectively with multiple departments and in matrix organizational structures.  Proven ability to influence others not directly reporting to them. Strong negotiating skills. Strong oral and written communication skills.
• Proficiency in data analysis is essential to examine revenue cycle/reimbursement activities and identifying and addressing related issues.

Physical Requirements and Working Conditions:

• Follows organizational and divisional remote work policy and guidelines. 
• Operates all equipment necessary to perform the job.  
• Handles a fast paced and creative work environment moving independently from one task to another. 
• Makes sound decisions within limited time frames and always conducts business in a professional manner and has demonstrates ability to work cooperatively and effectively with others on an individual and team basis. 
• This position may require travel, therefore, will be exposed to weather and road conditions. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.