Communication Operations & Optimization, Director (Technology & Innovation)- Remote

Executes Advocate Health’s internal communications content strategy, in line with the wider internal communications strategy and business strategy and priorities 

Leads the integration of AI tools into the construct of the communications function 

Leads the tech-focused drivers of the communications strategy, including which include, but are not limited to the integration and evolution of intranet-style platforms, building and maintenance of SharePoint sites to serve the strategy and the platform crosswalk strategy that drives audience management 

Embeds AI into the processes and governance that drives communication scheduling and prioritization, working closely with leadership and content owners 

Embeds AI in the management of a centralized "air traffic control" function to coordinate timing, relevance and frequency of messages 

Integrates technology into channel optimization and measurement activity 

Stays current on emerging communication technologies and platforms to enhance the efficiency and effectiveness of our channels, with a focus on intranet evolution, internal social media and internal communications best practices and trends 

Minimum Job Requirements 

Education 

Bachelor’s degree in communications, journalism, public relations, marketing, advertising or other business-related field, or bachelor’s degree combined with relevant experience. 

Work Experience 

Typically requires 7 years of experience in Communications, Marketing, Journalism or other business-related field, including experience with formulating and executing comprehensive communications strategies. 

Knowledge / Skills / Abilities 

• An experience user of AI tools and resources 
• A strategic thinker and creative problem-solver with a track record in internal communications, with a particular focus on reaching diverse audiences with varying levels of access to company-sponsored information. 
• Ability to think big picture to foresee reputational risks and opportunities and zoom into critical details, nuances and variables to inform internal communications strategies and responses. 
• Comfortable working across departments and businesses to bring a calm demeanor and coordinated approach to company issues, balancing competing perspectives and the needs of stakeholders at all levels. 
• Proactive, independent, and takes initiative with consistent follow through. 
• Superb communication skills, verbal and written, conducted in a timely manner. 
• Superior time management skills with capability of working with and meeting deadlines. 
• Ability to think critically, understand complex concepts, synthesize information and create clarity to support sound decision-making.  
• Specific experience and strong record of success in understanding the environment, identifying opportunities, designing solutions and aligning action to drive performance.  
• Highly strategic with a demonstrated track record in assessing complex, competitive issues and situations and in developing related initiatives in partnership with other stakeholders to drive business results. 
• Thrives in a fast-paced environment, having a change mindset and comfortable navigating ambiguity.   
• Strong leadership and communication skills, including presentation creation and delivery, with the ability to inspire and influence others.  
• Excellent oral and written communications, executive presence and relationship development skills.  
• Collaborate with other teams within the organization to ensure that consumer and employee insights are integrated into decision-making processes. 
• Work with vendors, resources and timelines, ensuring efficiency and effectiveness of internal communications activities.   
• Proven ability to work effectively with individuals and teams at all levels of the organization. 

Physical Requirements and Working Conditions 

Position requires some travel.