Patient Experience Advisor
Job ID:
R197663
Shift:
1st
Full/Part Time:
Full_time
Pay Range:
$30.15 – $45.25
Location:
Aurora Sinai Medical Center – 945 N 12th St
Milwaukee, WI 53233
Benefits Eligible:
Yes
Hours Per Week:
40
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Schedule Details/Additional Information:
Monday thru Friday 8:00 – 4:30 pm. Flexibility for earlier and/or later hours, and occassional PM and weekend day to accomadate department needs.
- Accountable for successful relationships with site/system administrative teams. Partners with site leadership and Patient Experience teams to develop and effectively execute a site implementation plan to hardwire and sustain the Signature Experience.
- Ensure Patient Experience project deliverables are completed on time, according to the predetermined specifications, and with the achievement of expected outcomes.
- Provide coaching and direction to site Patient Experience teams to ensure team effectiveness and achievement of outlined objectives.
- Serve as an expert resource for site leadership on organizational change, performance, development and all components of the Signature Experience model.
- Provides coaching to build skill for leadership teams on the use of evidence-based practices, tactics and techniques.
Licensure, Registration, and/or Certification Required:
- None Required.
Education Required:
- Bachelor’s Degree in Organizational Development, or
- Bachelor’s Degree in Education.
Experience Required:
- Typically requires 5 years of experience in curriculum design, group facilitation and training, implementation of large scale transformation /change initiatives, organizational development, or human resource consulting, performance improvement.
Knowledge, Skills & Abilities Required:
- Ability to develop rapport quickly with all levels of leadership.
- Strong facilitation skills.
- Organizational assessment / diagnostic skills.
- Extensive knowledge of a strong consultative approach.
- Strong human relations and interpersonal skills.
- Ability to navigate and establish priorities in an often-ambiguous environment.
- Demonstrated organizational and prioritization skills.
- Excellent communication skills.
- Large group presentation skills.
- Proficient in Microsoft Word, Excel PowerPoint.
- Demonstrated knowledge of patient experience data analysis and report preparation.
Physical Requirements and Working Conditions:
- Operates all equipment necessary to perform the job.
- Exposed to a normal office environment.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Aurora Health Care is the largest health system in Wisconsin and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. The state’s largest private employer, the system serves patients across 17 hospitals, more than 70 pharmacies and more than 150 sites of care. Aurora Health Care, in addition to Advocate Health Care in Illinois and Atrium Health in the Carolinas, Georgia and Alabama, is now part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.
