Referral Processing Specialist (Remote)
Job ID:
R210175
Shift:
1st
Full/Part Time:
Full_time
Pay Range:
$20.40 – $30.60
Location:
Oak Brook, IL – 2311 W 22nd St
Oak Brook, IL 60523
Benefits Eligible:
Yes
Hours Per Week:
40
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Schedule Details/Additional Information:
Full Time Remote PositionHours: 8:30am-5:30pmWeekend and Holiday rotation requiredDay one is onsite for equipment pickup
Major Responsibilities:
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Provide support to the day-to-day operations of Customer Service Center.
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When entering referral, correctly identify insurance coverage, investigate and verify sources of reimbursement and make recommendations based on the information obtained.
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Follows a standardized workflow to support achievement of goals and standards related to referral processing.
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Team Work.
Education/Experience Required:
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HS diploma
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2 years of experience in a medical office setting
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Call center experience a plus
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Knowledge of medical terminology and health care industry
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Knowledge of Medicare/Medicaid and other third party payers.
Knowledge, Skills & Abilities Required:
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Strong communication skills (both oral and written).
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Able to work effectively with all colleagues, to ensure the seamless referral processing
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Ability to work well in a team environment with a positive attitude
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Appreciation of the need for and ability to maintain confidentiality
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Rational/logical decision making
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Ability to prioritize work and work unsupervised for periods of time
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Strong interpersonal skills
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Ability to take responsibility for processing referrals within timeframes and responding to queries about Medicare, Medicaid and Managed Care Services.
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Competent in the use of a range of software packages including Microsoft Office, Word and Excel (used daily)
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Ability to follow through on tasks and communicate between and among team members
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Ability to respond to callers professionally and courteously.
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Ability to express self clearly and assertively, and work in a busy office
Physicial Requirements and Working Conditions:
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Independent thinker
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High energy, self-starter
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Effective communicator • Detail oriented
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Work flexible hours
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Occasional travel to other Advocate and referral locations as necessary in all weather conditions on all types of roads including expressways
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10 lbs or less regularly of office supplies/equipment to perform job
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20-50 lbs occasionally (e.g. box of of paper)
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Health Information at Advocate Aurora
Advocate Health Care is the largest health system in Illinois and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. One of the state’s largest private employers, the system serves patients across 11 hospital locations, including two children’s campuses, and more than 250 sites of care. Advocate Health Care, in addition to Aurora Health Care in Wisconsin and Atrium Health in the Carolinas, Georgia and Alabama, is now a part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.
