People Operations Specialist II
Job ID:
R208950
Shift:
Various
Full/Part Time:
Full_time
Pay Range:
$30.70 – $46.05
Location:
Remote, WI
Benefits Eligible:
Yes
Hours Per Week:
40
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Schedule Details/Additional Information:
8:00 AM – 4:30 PM CST – Remote
The People Operations Specialist II supports the efficient delivery of HR services across a variety of operational content areas, including but not limited to onboarding, leave of absence, compliance, benefits, payroll support, and data management. This role ensures the timely and accurate execution of transactions, cases, and inquiries, acting as a subject matter expert and operational partner.
Experience and Education Required:
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Typically requires 2 years of experience in human resources or 6 years in customer service.
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High School Diploma (or equivalent).
Knowledge, Skills & Abilities Required:
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Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer service.
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Attentive listening skills with the ability to ask probing questions to aid in problem solving and issue escalation.
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Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters.
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High sense of urgency for meeting commitments and completing assignments.
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Demonstrate knowledge and understanding of relevant HR content areas including but not limited to: payroll, leave, compliance, compensation, data management, benefits, onboarding, and core HR operations.
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Critical thinking and multi-tasking in a high-volume environment.
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Ability to consistently deliver high quality customer service in a professional manner.
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Excellent decision making, critical thinking, communication, presentation, and interpersonal skills. Ability to build/foster strong trusting relationships, influence leaders and develop solutions to achieve results.
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Must be self-directed, self-motivated, flexible and able to take initiative and effectively manage multiple conflicting priorities and deadlines.
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Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools.
Major Responsibilities:
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Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content.
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Participate in cross-training in multiple content areas to support business continuity and enhance team agility.
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Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability.
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Deliver a high-quality teammate experience by providing professional, empathetic and solution-oriented support.
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Partner with internal teams such as HR Business Partners, Centers of Excellence, and Payroll to ensure seamless end-to-end service delivery.
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Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution.
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Maintain knowledge of federal and state employment laws and regulations, applying this knowledge to Advocate initiatives and practices to minimize risk.
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Act as a liaison between teammates, HR teams, and vendors to resolve escalated issues, track resolution status and maintain positive service experiences.
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Consistently review and improve HR Operations, HR Service Center, HR Leave and Compliance strategies through emerging technologies, innovative solutions, feedback from the business, and overall teammate experience.
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Ensure continuity and successful delivery of employee life cycle services to users throughout the organization in compliance with labor laws and audit principles.
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Resolve issues efficiently, accurately and with little to no errors while balancing policy compliance and teammate care.
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Ability to prioritize and manage high volumes of transactions, cases, claims, audits and emails while meeting service delivery metrics
DISCLAIMER
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.
Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Human Resources at Advocate Aurora
Aurora Health Care is the largest health system in Wisconsin and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. The state’s largest private employer, the system serves patients across 17 hospitals, more than 70 pharmacies and more than 150 sites of care. Aurora Health Care, in addition to Advocate Health Care in Illinois and Atrium Health in the Carolinas, Georgia and Alabama, is now part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.
