Training Specialist Revenue Cycle (Refunds/Cash)

• Provides classroom instruction to new and existing team members on a variety of revenue cycle topics (including hard and soft skills), with emphasis on the technologies and processes team members need to know to perform their jobs.
• Presents information using a variety of instructional techniques to meet educational objectives and regulatory compliance requirements that impact business functions. These techniques include role playing, simulation, team exercises, group discussions, videos, e-learning and lectures.
• Provides other types of training beyond the typical classroom setting; for example, small group precepting, desk-side support, virtual conferences, and other forms of training, as needed.
• Provides onsite or virtual go-live support to revenue cycle team members during implementations, affiliations, and other significant operational changes.
• Monitors and evaluates the effectiveness of training activities and the progress of learners; provides feedback to Revenue Cycle Training leaders on team members who are particularly excelling or struggling; as well as provides input to Instructional Designers on opportunities for adjustment to course content. May assist with development and refinement of training materials.
• Maintains a high level of revenue cycle knowledge in order to provide support to existing revenue cycle team members through the HIT ticketing system, centralized e-mail questions, and phone discussion on designated days. Works collaboratively with other departments to resolve support issues.
• Stays up-to-date with all changes to training materials and on industry and educational best practices and incorporates this information into training content.
• Provides support to Quality & Systems and Workflow Optimization teams through process validation and testing when assistance is required.
• May assist HIT project teams in the testing and training of new applications within system revenue cycle areas; provides feedback that enhances training quality and/or troubleshoots system issues.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor’s Degree (or equivalent knowledge) in Business or related field, or
• Bachelor’s Degree in Education.

Experience Required:

• Typically requires 3 years of experience in adult education or healthcare revenue cycle with demonstrated training skills.

Knowledge, Skills & Abilities Required:

• Exceptionally strong communication (verbal and written) and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise "people skills.”
• Strong organizational skills and ability to pay close attention to detail.
• Ability to effectively present conclusions and recommendations in front of groups.
• Effective critical thinking, creativity, problem solving, and decision making skills.
• Proficiency with Microsoft Office (Excel, Word, and PowerPoint), or similar products. Ability to learn other applications proficiently.
• Demonstrated teaching skills that promote learner involvement. Innovative coaching and counseling skills when dealing with education and development issues.

Physical Requirements and Working Conditions:

• Must be able to lift up to 15 lbs. when carrying education material to classrooms.
• Must be able to sit 50% and stand 50% of the workday.
• May be exposed to extreme weather conditions when traveling between sites.
• Exposed to normal office or home office environment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.