People Enablement Analyst

STOP! Before you apply, do all of the following apply to YOU?

• Do you enjoy understanding how things work and then work to improve them through PROBLEM-SOVING?

• Do you have experience using DATA to identify case TRENDS and tell a STORY for INSIGHTS and can COLLABORATE across our People & Culture teams?

• Have you driven MEANINGFUL IMPROVEMENTS through curiosity?

• Are you ORGANIZED and ADAPTABLE, able to JUGGLE PRIORITIES while turning insights and feedback into practical changes that IMPROVE the day‑to‑day experience for our teams?

• Do you want to help SUPPORT projects, processes and systems so Operations & Transformation teams can perform at their BEST?

If, "Yes" and you meet the requirements below, please apply.

Education Required:

Bachelors’ Degree or equivalent knowledge in HR, Business, or related field. 

Experience Required:

• Typically requires 2 years of experience in human resources, IT, business, or related. 

• People & Culture functional area knowledge 

• Microsoft Office tools 

• Broad Technology system capabilities knowledge (i.e., contact center scheduling systems, QA, etc.) 

• Basic project management 

Other Helpful Computer Knowledge:

• PowerBI

• Intermediate to Advanced Excel

• Workday experience with Case Management

• Copilot

• Articulate 360

Knowledge, Skills & Abilities Required:

• Build and foster trust with stakeholders to communicate and collaborate effectively based on the customer audience.  

• Communicates clearly and respectfully across all levels of the organization.  

• Fundamental skills and abilities to organize and manage work/tasks effectively and efficiently. 

• Ability to handle deadlines, problems and projects to move work with precision and organization. 

• Delivering impact through problem solving within OT projects and systems to help create a better experience for OT service delivery. 

• Ability to streamline technology and resources through design and on-going maintenance of system and projects to support experience. 

• Fundamental and technical skills to execute projects, processes and systems to support and improve OT performance. 

• Create and/or review presentations, data, processes,  worksheets, etc. for accuracy and operational efficiency. 

• Ability to assess data to identify opportunities for improvement in performance. 

Major Responsibilities:

• Responsible for tasks that monitor and support progress on projects, processes, and technical systems that enable and improve OT’s team performance outcomes.  
• Drive continuous improvements in processes and projects. 
• Support and run necessary reports/data, communications, stakeholders/teammates, and technology to enable OT moving toward continuous excellence, while improving the experience of our internal teams and People & Culture teams.  
• Maintains and improve key performance metrics for industry standards 
• Consistently able to manage time and be resilient with change.  

Physical Requirements and Working Conditions:

• Could require some travel, but mostly remote 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.