Voice Engineer – Associate
Job ID:
R234039
Shift:
1st
Full/Part Time:
Full_time
Pay Range:
$30.70 – $46.05
Location:
AAO Oak Brook – 2025 Windsor Dr
Oak Brook, IL 60523
450 W Highway 22
Barrington, IL 60010
Benefits Eligible:
Yes
Hours Per Week:
40
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Schedule Details/Additional Information:
This position may require work after normal business hours. This position will require the team member to be included in a regular on-call rotation for after hour support. This position will require frequent travel to primary sites of care, admirative offices and clinics within the Chicago support area.
Major Responsibilities:
Analyzes and executes Unified Communication projects to completion. Act in a consultative role to site and business unit leaders and collaborate with technical resources. Assist in support of enterprise VoIP infrastructure and its associated software, including IP-PBXS, session border controllers, call management systems, voice mail, and interactive voice response, while ensuring
IT security and business continuity policies, standards and practices are adhered to.
Provides ongoing technical and operational assistance for all supported communications systems, schedules and oversees contracted maintenance and repair services. Administers call accounting systems by maintaining data bases, producing reports of calls, invoicing users, tracking calls as requested and resolving problems.
Continually develops technical knowledge and expertise. Keeps abreast of the latest telecommunications business voice solutions (transport protocols, products, and standards in support of
VoIP systems development and equipment procurement) by attending industry related seminars, reading industry related publications, and attending user groups.
Assess current systems and help in phasing out of legacy systems; help determine needs, identify efficiencies and opportunities to reduce costs and advance system functionality and uptime by researching, evaluating, recommending and implementing voice technology enhancements.
Collaborate with engineers/architects for upgrades to operating systems, hardware, etc. and deploy highly-reliable enterprise voice solutions while ensuring IT policies to maintain security and business continuity. Update enterprise architectural documentation and templates. Coordinating MACDs may include: obtaining written estimates and authorizations, implementing software changes, contacting vendors to schedule service or purchase equipment, invoicing users for services, and maintaining an inventory of devices and their locations within the network.
Tests, administers, and troubleshoots a variety of communication components and platforms, including: SIP as well as legacy analog circuits, T1 lines, transmission lines, circuit packs; VOIP,
PSTN, Mobile and collaborates with Video Conferencing team; operates and maintains data test equipment, analyzes communications system data, and makes corrections to the system as needed. Support and maintain the latest federally mandated e911 solutions platform, enterprise wide.
Licensure, Registration, and/or Certification Required:
Cisco Certified (CCST in Networking or IT Support, or CCT), CompTIA Network+, or higher certification (within 2nd year of employment)
Education Required:
Bachelors degree (or equivalent knowledge) in Computer Science or related field.
Experience Required:
1 year of experience in IT or equivalent training.
Knowledge, Skills & Abilities Required:
This position will require proficiency in verbal and written communications.
Ability to effectively handle customer contacts and problem resolution.
Time Management – Ability to work on multiple tasks concurrently, manage priorities, and complete assignments in a timely manner and meet productivity standards.
Strong ability to work independently, exercise judgment and creativity in analyzing and solving unusual problems or situations that arise.
Knowledge of communications operating systems, call accounting systems, and software.
Working technical knowledge of VoIP/IP telephony systems, voicemail, software, and hardware.
Knowledge of PSTN, SIP, H.323, TCP/IP Protocols, VoIP QoS and integrating IP telephony systems & 3rd party voice technology with enterprise LAN/WAN, WiFi, etc.
Physical Requirements and Working Conditions:
Must be available for callback support on a regular basis. This position requires evenings and weekend hours at times for conversions, due to schedules.
Must have own dependable transportation.
Employee does not have direct patient contact.
Must be able to perform fine hand manipulation when using computer keyboard and be able to type 50%+ of the workday.
Must be able to lift up to 50 lbs on occasion.
Must be able to twist, bend, and kneel.
Must have ability to perform work-related travel.
Preferred Job Requirements:
Certification/License: Cisco Certified (CCST in Networking or IT Support, or CCT), CompTIA Network+, or higher certification
Experience: Experience in a Customer Service role.
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
Information Technology at Advocate Aurora
Advocate Health Care is the largest health system in Illinois and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. One of the state’s largest private employers, the system serves patients across 11 hospital locations, including two children’s campuses, and more than 250 sites of care. Advocate Health Care, in addition to Aurora Health Care in Wisconsin and Atrium Health in the Carolinas, Georgia and Alabama, is now a part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.