Major Responsibilities

• Develops and standardizes strategies across the enterprise, implementing innovative, scalable processes and practices such as performance management, consultation/assistance/resolution of teammate concerns, investigations, positive teammate relations, labor relations, and employment policy interpretation. Ensures consistency in practices across all divisions and enterprise functions.
• Directs operations of internal processes amongst the Teammate, Physician, and Labor Relations team. Establishes department objectives that align with strategic goals of the organization and broader people and culture function, ensuring leader-teammate interactions improve experience, increase efficiencies, and help achieve broader organizational and functional goals while mitigating risk for the organization.
• Collaborates with human resource business partners, compliance, risk, internal and external employment counsel to ensure compliance with legal standards and employment-related legal matters, providing consultation and direction on complex teammate and physician relation matters.
• Leads the process design, improvement, standardization, and best practice initiatives for the Teammate, Physician & Labor Relations Team. Regularly reviews applicable policies, procedures, and practices and initiates improvements. Ensures policies, processes, and practices align with organizational objectives and federal and state regulations.
• Sets labor relations strategy and influences key leaders on all issues related to labor relations. Exhibits a proactive change management, consulting, and training approach across the enterprise to effectively implement labor relations strategy.
• Provides leadership, expertise, and direction in collective bargaining processes and practices, including direct negation support. Leads the coordination of all collective bargaining activities. Collaborates with leaders and HRBPs to execute, implement, and oversee ongoing labor relations activities including collective bargaining, and ensure they are consistent with the strategy and policies established by the organization.
• In partnership with HR and Information Technology, identify and implement technology solutions and upgrades that would allow for better delivery of services focusing on improvements in self-service and first-call resolution. Continually assesses the effectiveness of current technology.
• Routinely engages in two-way communication with key stakeholders related to shared services metrics, action plans, and operational changes.

Minimum Job Requirements

Education

Typically requires a bachelor’s degree in human resources, business, or related field.

Work Experience

Typically requires 10 years of experience in resolving complex employee relation and labor relations issues, negotiating, developing, facilitating, and leading human resources strategies, functions and initiatives which align with business goals and objectives. Includes 7 years of management experience in human resources strategic planning, directing and leading comprehensive human resources functions within a complex organization. Experience working in a complex healthcare organization is a plus.

Knowledge / Skills / Abilities

• Demonstrated advanced consulting skills and ability to effectively develop, implement and apply organizational strategies to address complex business challenges including change/succession management, workforce planning, leadership development and organization design.
• Advanced knowledge and expertise of multiple human resource disciplines and business practices including compensation practices, organizational diagnosis, employee/labor relations, diversity, performance management, regulatory compliance, and employment laws.
• Demonstrated leadership and excellent communication, presentation, and people skills. Ability to build/foster strong trusting relationships, influence leaders, use negotiation skills and develop solutions to achieve results. Ability to advise leaders on how to successfully lead people through change.
• Demonstrated experience in negotiating labor agreements.

Preferred Job Requirements

Education

Master’s degree in human resources, business, or related field.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.