Sr. Application Support Analyst

• Identifies, maps, measures, analyzes and improves clinical and business processes, moderate to complex problems and requirements for assigned application(s). Performs current and future workflow analysis and maps out critical business processes using industry standards and best practices.
• Develops test plans, tests cases, and test scripts to validate performance of clinical/business functions. Conducts effective unit, integration, and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes.
• Facilitates clinical/business practice processes which result in successful software transitions and system utilization. Identifies, analyzes, and implements opportunities for clinical application product development, optimization and technical improvements/changes that foster streamlined and integrated workflows.
• In collaboration with information technology, translates user requirements into functional design specifications and reviews with users to insure accuracy. Ensures accurate data maintenance and reviews the technological impact of business requirements.
• Guides, advises and acts as a a resource regarding processes and issue resolution. Serves as a mentor to train and develop other application support staff as needed.
• Develops and maintains process documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines. Completes change and quality control documentation using department standards.
• Reviews data integrity and audits reports to proactively identify/resolve potential issues, and analyzes opportunities for system process improvements and/or product development. Collaborates with information technology to ensure that system improvements are successfully implemented and monitored to increase efficiency. Performs data analysis to support data requirements and initiatives.
• Develops end user training/education modules, and delivers training on system capabilities/functionalities as appropriate to the product or application, and related systems. Assists users in using the full functionality of the application(s) and process flow. Evaluates training effectiveness, maintains and updates training curriculum as needed.
• Consults with providers, leadership, physicians, and other clinicians to identify problems and resolutions related to clinical equipment, applications, and functionality. Provides direction on complex or ambiguous application issues.
• Creates project timelines and develops plans to ensure projects are completed successfully within deadlines. May coordinate the activities of other members of the project team.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor’s Degree (or equivalent knowledge) in Business Management.
• Bachelor’s Degree (or equivalent knowledge) in Computer Science or related field.

Experience Required:

• Typically requires 5 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation with experience in the specific function/area supported.

Knowledge, Skills & Abilities Required:

• HIM/HB Support Analysts: Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) issued by the American Health Information Management Association (AHIMA)
• PB Support Analysts: Certified Professional Coder (CPC) issued by American Academy of Professional Coders (AAPC)
• Experience in interface between application users, vendors and other technical experts, providing operational support for clinical systems, analyzing business and clinical processes, and providing user training.
• Advanced knowledge of managing applications and technical components of assigned applications including basic hardware, operating systems and database.
• Project management experience with ability to use project management software.
• Necessary analytical skills to make recommendations based on data analysis, and clinical user needs, assuring maximum productivity and continuous process improvement.
• Ability to balance multiple tasks, detail and results oriented, set appropriate priorities and accomplish assignments.
• Strong organizational, communication, problem and issue resolution skills. Ability to gather and organize data.
• Advanced computer skills including experience in using the Microsoft Office Suite or similar products and experience with large scale automated systems.

Physical Requirements and Working Conditions:

• Exposed to normal office environment.
• Job requires travel, therefore, may be exposed to road and weather hazards.
• Must be able to lift up to 40 lbs. occasionally.
• Sits the majority of the workday, but also may lift, reach, and bend throughout the day.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.