Patient Experience Advisor
Job ID:
R139950
Shift:
1st
Full/Part Time:
Full_time
Pay Range:
$30.15 – $45.25
Location:
Advocate Condell Medical Center – 801 S Milwaukee Ave
Libertyville, IL 60048
Benefits Eligible:
Yes
Hours Per Week:
40
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Schedule Details/Additional Information:
Monday through Friday 0800-1630, with ability to flex hours to meet departmental needs. Must have ability to coach and influence change with clinical staff including nurses and physicians. Excellent customer service and communication skills required. Bachelor degree in other applicable fields will be considered.
Patient Experience Advisor
Advocate Condell Medical Center
Full Time – Days
Eligible for Full Benefits, Medical, Dental Vision and 401k.
The purpose of this position is to directly drive the implementation, hardwiring and sustainability of the Signature Experience throughout the organization. Team members in this role will build and maintain direct partnerships with leadership across Advocate Aurora Health in the integration and oversight of organizational change. Using an evidence-based model, the team member in this position utilizes a detailed framework and practical behaviors and tactics to enhance a highly reliable culture of service and operational excellence that leads to improvements in all Key Result Areas. All aspects of the role should be achieved through continuous demonstration of Advocate Aurora’s Purpose and Values.
Major Responsibilities:
- Accountable for successful relationships with site/system administrative teams. Partners with site leadership and Patient Experience teams to develop and effectively execute a site implementation plan to hardwire and sustain the Signature Experience.
- Ensure Patient Experience project deliverables are completed on time, according to the predetermined specifications, and with the achievement of expected outcomes.
- Provide coaching and direction to site Patient Experience teams to ensure team effectiveness and achievement of outlined objectives.
- Serve as an expert resource for site leadership on organizational change, performance, development and all components of the Signature Experience model.
- Provides coaching to build skill for leadership teams on the use of evidence-based practices, tactics and techniques.
Licensure, Registration, and/or Certification Required:
- None Required.
Education Required:
- Bachelor's Degree in Organizational Development, or
- Bachelor's Degree in Education.
Experience Required:
- Typically requires 5 years of experience in curriculum design, group facilitation and training, implementation of large scale transformation /change initiatives, organizational development, or human resource consulting, performance improvement.
Knowledge, Skills & Abilities Required:
- Ability to develop rapport quickly with all levels of leadership.
- Strong facilitation skills.
- Organizational assessment / diagnostic skills.
- Extensive knowledge of a strong consultative approach.
- Strong human relations and interpersonal skills.
- Ability to navigate and establish priorities in an often-ambiguous environment.
- Demonstrated organizational and prioritization skills.
- Excellent communication skills.
- Large group presentation skills.
- Proficient in Microsoft Word, Excel PowerPoint.
- Demonstrated knowledge of patient experience data analysis and report preparation.
Physical Requirements and Working Conditions:
- Operates all equipment necessary to perform the job.
- Exposed to a normal office environment.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Quality at Advocate Aurora
Advocate Health Care is the largest health system in Illinois and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. One of the state’s largest private employers, the system serves patients across 11 hospital locations, including two children’s campuses, and more than 250 sites of care. Advocate Health Care, in addition to Aurora Health Care in Wisconsin and Atrium Health in the Carolinas, Georgia and Alabama, is now a part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.
