Billing Follow Up Representative I
Job ID:
R173731
Shift:
1st
Full/Part Time:
Full_time
Pay Range:
$20.40 – $30.60
Location:
Remote
Benefits Eligible:
Yes
Hours Per Week:
40
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Schedule Details/Additional Information:
Varies
Job Summary
Patient Accounts Coordinator (PAC) works under the immediate supervision of supervisors/ managers in Patient Financial Services (PFS) performing tasks of moderate to difficult complexity relating to hospital or physician accounts. PAC is responsible for data analysis and interpretation throughout all functions of PFS, analysis of aged accounts including remittances to determine reasons for denials, non-payment and overpayment, post/ balance/ correct electronic remittances, billing and follow-up of government payers and specialized accounts, analysis/ correction of correct coding guidelines, preparation of accounts for appeal, review/ analysis of insurance credit balances and analysis/ movement of unapplied, unidentified, undistributed balances. Moderate to difficult levels of evaluation, analysis, decision making required in these roles.
Essential Functions
- Completes claims and documents billing activity according to governmental regulations, agency policies and department guidelines.
- Reviews trends specific to denials, root cause, and A/R impact.
- Reviews insurance credit balances to determine root cause, takes necessary action to resolve account.
- Contacts payer and makes inquiries on account status.
- Processes and researches electronic remittances and bank deposits.
- Works with Specialty Payers and other facilities to ensure compliance and payment. Transfers charges between Patient and Facility accounts as required.
- Escalates problem accounts as needed and leads appeal process.
- Receives, review and takes actions for all communications within the business office.
Physical Requirements
Requires sitting for long periods of time. Requires bending and may need to lift-up to 10 pounds occasionally.
Education, Experience and Certifications
High school diploma or GED required. One-year experience in related financial services or healthcare business office required. College (bachelor’s or associate) degree preferred. Requires the ability to communicate effectively in verbal and written formats. Proficiency in Word, Excel and Outlook preferred. Prior healthcare computer system and specifically Epic billing experience preferred.
Aurora Health Care is the largest health system in Wisconsin and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. The state’s largest private employer, the system serves patients across 17 hospitals, more than 70 pharmacies and more than 150 sites of care. Aurora Health Care, in addition to Advocate Health Care in Illinois and Atrium Health in the Carolinas, Georgia and Alabama, is now part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.
