Public Safety Officer Apprentice

It's More Than a Job, It's a Calling!

Position: Public Safety Apprentice

Location: Good Shepherd hospital; Barrington, IL.

Full Time; 1st Shift

Major Responsibilities:

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training. 

• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair. 

• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning. 

• Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.  

• Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.) 

• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.  

• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury. 

• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation. 

• Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site. 

• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.  

• Assists with exterior traffic and crowd control, including parking enforcement, valet parking and vehicular assistance.

Licensure, Registration, and/or Certification Required:

• A valid driver’s license.   

Education Required:

• High School Diploma or GED 

Experience Required:

• No experience required.

Knowledge, Skills & Abilities Required:

• An above average level of emotional intelligence, including empathetic and compassionate responses to teammates, visitor, and patient incidents. 

• The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.  

• A daily commitment to patient-centered safety practices.  

• Collaborative work with medical staff and external law enforcement, as appropriate.  

• The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility. 

• The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.  

• Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment and periodically thereafter. 

• Illinois team members must have completed the State of Illinois 20-hour Basic Security Officer course. 

• Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with teammates, visitors, and patients, even if they are verbally aggressive persons. 

• Demonstrated experience in quickly assessing dangerous situations and taking appropriate action. 

• Demonstrated ability in verbal and written communications. 

• Ability to use a computer to document work (e.g. Microsoft Word, Excel, navigating a web page, and database entry). 

• Ability to defend self-and/or others in case of physical confrontations when de-escalation efforts fail and there is cause to physically restrain a person against their will who is non-compliant and committing a criminal act or lacks capacity and is attempting to elope. 

• Ability to communicate effectively with people; ability to hear radio and telephone communications at both high and low decibels. 

• Ability to communicate via radio and telephone with clear diction without impediments. 

• Maintain passing grades in all vocational classes  

• Must be able to meet minimum educational requirements for entry into technical school courses as determined by technical school placement test 

• Apprentice must abide by all terms and conditions set forth in the apprenticeship contract and the apprenticeship agreement.

Physical Requirements and Working Conditions:

• Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally. Must be able to push/pull with 35 lbs. of force.  

• Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes. 

• May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards. Protective clothing must be worn as necessary. 

• Operates all equipment necessary to perform the job. 

• Frequent exposure to aggressive behavior and emotionally charged situations.  

• Must be able to handle personal stress and possible violence. 

• Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist clinical teammates with lifting patients of all sizes.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.  Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.