Infrastructure Analyst Associate

• Plans, schedules, coordinates and executes system and server software installations and upgrades for systems implemented across the organization. Adheres to all change management processes and makes suggestions on change management process improvements.
• Installs, builds, configures and supports physical and virtual server implementations. Maintains understanding of technology stack components from desktop to wide area network, to troubleshoot integration conflicts and isolate issues for resolution. Analyzes business requirements and creates technical recommendations. Evaluates new and existing software products. Provides installation, maintenance, testing, documentation and training for the operating systems and hardware.
• Assists with the creation, training and implementation of server administration procedures. Executes capacity monitoring processes to optimize system resources. Monitors and tunes systems to achieve optimum performance levels. Assists in capacity monitoring and planning process design and review. Recommends improvements to current technical architecture.
• Assists with creation of and implements backup and recovery procedures to ensure data/media recoverability. Participates as needed in disaster recovery and business continuance configurations and procedures.
• Responsible for the scheduling of batch processing in multiple environments and platforms. Maintain the scheduling environments to ensure proper job execution, handle new requests and troubleshoot problems.
• Follows quality assurance processes to ensure proper system operation, optimum performance, and absence of defects.
• Monitors systems, tasks and resources and initiates corrective actions. Communicates with staff and clients in order to keep them informed about activity status and potential problem areas.
• Prioritizes problems and issues as needed. Works collaboratively with vendors at technical level to resolve problems and manage escalation.
• Performs root-cause analysis and solves server software and hardware problems. Tracks and trends problems and makes recommendations towards resolution. Collaborates with technical staff for problem resolution of more complex software and hardware problems.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor’s Degree (or equivalent knowledge) in Computer Science or related field.

Experience Required:

• Typically requires 3 years of experience in or exposure to Windows and/or Linux server administration, virtualization technologies, enterprise backup products, networking technologies and system monitoring software.

Knowledge, Skills & Abilities Required:

• Mid-level technical and analytical expertise and product knowledge within the areas of server administration, virtualization technologies, backup systems, storage systems, network management systems, performance monitoring tools, directory services as well as other core enterprise systems that team staff manages for HIT as well as internal and/or external entities.
• Knowledge of server hardware, firmware, OS (Windows and Linux) and software.
• Knowledge of Active Directory and Group Policy administration for servers.
• Knowledge of network administration tools such as DNS and DHCP.
• Knowledge of workload automation software and tools to build and validate job flows, calendar requirements, and scheduling criteria.
• Demonstrated facilitation skills and ability to explain technical subjects to nontechnical clients.
• Demonstrated ability to translate user requirements into system specifications.
• Strong organizational and analytical skills. Ability to gather, organize and present data in spreadsheets or graphically within presentations.
• Strong problem and issue resolution skills.
• Strong written and oral communication skills.
• Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.

Physical Requirements and Working Conditions:

• Work environment may contain dust, dirt and noise.
• Potential for exposure to mechanical and electrical hazards, and to patient care areas; therefore, must wear protective clothing as necessary.
• Exposed to a normal office environment most of the time.
• Position will require off-hours support and on-call rotation.
• Position requires travel. May be exposed to road and weather hazards.
• Operates all equipment necessary to perform the duties of the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.